Booked in advance d/t hot tub and "ski in/out". Was NOT ski in/out. had to trek across road and between 2 other homes to get to trail. Very hard trail to come back on unless experienced snowshoer. We had 2 loads of people coming into town. My group was first to arrive. When we pulled up into drive, it was covered in snow, not salted or cleared on drive, sidewalks, or porch steps. There was a massive snow pile dumped in front of one of the garage doors, so that we could not get in. The garage door opener we were given only worked the door that was covered by snow, so that meant I had to run in the front door and down to open other side of garage. We notified staff of the snow pile and icy conditions immediately in front of house, as well as garage door opener issues. Garage door remote was fixed the following day, however the snow pile was not removed til morning of our 3rd day there. This was AFTER calling everyday, AND having our car slide backwards (in PARK in driveway, since we couldn't get into the garage at the time) and hit a guest while trying to get snow boards out! Snow was removed, but 2" thick ice remained. Hot tub was "out of order" x 2 days of our stay. Maintenance guy said pump was bad and had been "acting up for a week or 2" Wish they would've fixed before when it first starting "acting up" since the hot tub was a huge reason for us picking this home! Master bedroom window was broken--wouldn't stay up when raised without my husband's shoe wedged in it. Microwave over heated in TINY shelf it was in, had to bring it out, set on counter to keep from possibly blowing.
I spoke with manager day that the van rolled back re: the driveway (2 ppl slipped hard on ice trying to walk in house) and the non functioning hot tub since we arrived. She assured me the HT was fixed earlier that day (it wasn't, apparently they "tried" but ended up bringing new pump following day cause it wouldn't heat or blow jets.) We started using the shuttles, and one of the drivers said HOA requires heated drives, "they're just to cheap to turn them on" He called to notify HOA, cause even he didn't like how slick and covered the drive was. Manager did not return calls/voicemail after Thursday (3rd day) Checked out on Saturday evening, told desk people about complaints and not hearing back, since there should have been some kind of refund on the hot tub at the VERY least "she doesn't work on the weekends" was all I got. Still no word, today is Monday night.