An older hotel but overall clean and good service.
NICKOLAS
2025 年 2 月に 2 泊滞在
8/10 (良い)
Arie
2025 年 2 月 16 日
良かった点 : 清潔度、スタッフとサービス
Ok
Arie
2025 年 2 月に 1 泊滞在
8/10 (良い)
Lindsey
2025 年 2 月 3 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Lindsey
2025 年 1 月に 2 泊滞在
4/10 (不満)
Mia
2025 年 2 月 2 日
Mia
2025 年 1 月に 1 泊滞在
4/10 (不満)
Becky
家族旅行
2025 年 1 月 20 日
気になった点 : 清潔度、施設のコンディションと設備
Not staying there again
Had difficulty checking in thru mobile device. I called our hotel few days prior to stay to ask if pool was open/usable and informed yes new heater was put in few days ago. During our stay, pool temperature was cold and hot tub water was murky brown color. My kids found half eaten candy on window sill and cookies under the bed when we arrived in room. Had planned to watch NFL playoff game but could not because hotel did not have FOX available to watch. Lack of wall outlets in room, couldn’t use plug-in nightlight for kids. Tried to use room phone to call front desk, phone line unplugged and once connected received busy signal when dialing front desk for help. Biggest complaint, broken elevator for past 2 years and how it’s not a priority to repair accordingly to hotel employee. Quit being so cheap and fix it for better guest experience at hotel with 4 floors of guest rooms.
Becky
2025 年 1 月に 1 泊滞在
10/10 (非常に良い)
Allie
小さなお子様連れの家族旅行
2025 年 1 月 19 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The person at the reception desk was outstanding! So accommodating, professional and friendly. We could tell that the hospitality industry was the right choice for her! I wish I could remember her name.
Allie
2025 年 1 月に 1 泊滞在
8/10 (良い)
Andrew
家族旅行
2025 年 1 月 16 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Well i thought there was a bar and grill. And apparently they closed it.
Andrew
2025 年 1 月に 2 泊滞在
10/10 (非常に良い)
ZAFAR
2025 年 1 月 13 日
ZAFAR
2025 年 1 月に 2 泊滞在
10/10 (非常に良い)
Elizabeth
家族旅行
2025 年 1 月 5 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Elizabeth
2025 年 1 月に 1 泊滞在
8/10 (良い)
Jose
2025 年 1 月 4 日
良かった点 : 清潔度、設備とサービス
Jose
2024 年 12 月に 6 泊滞在
10/10 (非常に良い)
Larry
2024 年 12 月 29 日
Larry
2024 年 12 月に 2 泊滞在
10/10 (非常に良い)
Craig
2024 年 12 月 27 日
Craig
2024 年 12 月に 1 泊滞在
2/10 (非常に不満)
Steven
家族旅行
2024 年 12 月 16 日
良かった点 : 客室の快適度
気になった点 : 清潔度
Putrid water
During my stay there was a family or a couple of families that were together that had eight kids ranging between the ages of 2 to 4 to my estimate. They were all running around being a pain in the butt to myself and other swimmers in the hot tub spraying water with there noodles. It occurred to me as I was sitting in the hot tub that it had gone from clean looking water to a really putrid milky green look. When I asked the front desk lady about it she was very nonchalant ( albeit overworked) and said yeah when we have a lot of kids and they wear the Little swimmers and they fill up with water and pee and whatever else and start to leak it really makes a mess. Will probably shock it in the morning and it will be okay. I was like, so with all these toddlers in swim diapers there's an active chance that with the color of the water it's got some really serious health concerns. There could be active poop water and you're not going to close it or at least tell the parents to remove their children? In the morning it was no better and it was still open and they were stealing allowing people to go into the hot tub with the putrid milky green water.
Steven
2024 年 12 月に 1 泊滞在
10/10 (非常に良い)
Kelley
2024 年 12 月 13 日
Kelley
2024 年 12 月に 1 泊滞在
10/10 (非常に良い)
Len
2024 年 12 月 13 日
Len
2024 年 11 月に 1 泊滞在
10/10 (非常に良い)
David、Grand Rapids
家族旅行
2024 年 12 月 2 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was extremely helpful and pleasant. Property was decent but a little aged and there were some stains on room wall and furniture.
David
2024 年 11 月に 3 泊滞在
10/10 (非常に良い)
Dan
家族旅行
2024 年 11 月 27 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Will stay here again.
First time staying at this hotel. Nicest room I've ever stayed at in Big Rapids.
Dan
2024 年 11 月に 2 泊滞在
6/10 (普通)
Tracey
2024 年 11 月 15 日
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Tracey
2024 年 11 月に 2 泊滞在
10/10 (非常に良い)
Janet
家族旅行
2024 年 11 月 11 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very friendly staff.
Janet
2024 年 11 月に 1 泊滞在
8/10 (良い)
宿泊されたお客様
出張
2024 年 10 月 31 日
良かった点 : スタッフとサービス、客室の快適度
気になった点 : 施設のコンディションと設備
Overall I thought my stay was very comforting. The room was clean and comfortable. Coffee was a bit cold but breakfast was good. The condition of the hotel seems to have gone down since I last stayed here. Both the room felt outdated and the interior and exterior of the hotel seemed outdated and in rough shape. As in cracks/holes in the ceiling, the Lowe's drywalling still on walls.
宿泊されたお客様
2024 年 10 月に 2 泊滞在
8/10 (良い)
celeste
家族旅行, 小さなお子様連れの家族旅行
2024 年 10 月 27 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff were super nice. Our room did have a few things beoken the bathroom door knob the dresser drawer knob. The Pool was very cold.But overall not a bad hotel it was in a convenient area to see our child at college.