The hotel is located in a busy street with lots of shops and eateries around, making it convenient to shop for souvenirs. There is a Starbucks and a restaurant in the same building. The subway is within walking distance, at the other end of the shopping street. To get to the hotel from the airport, you can take a taxi and alight at Nanluoguxiang North exit.
Our room was clean. The air conditioner is centrally controlled and may be warm at times since it was set at heater mode in March regardless of the weather for the day. Not sure what’s the reason, but there may be a weird sewage smell from the toilet at times. Other than that, the room is well equipped with good supply drinking water, snacks, and toiletries
What makes this property stand out would be the extremely warm service. We arrived at the hotel on a snowy day and were quickly welcomed with towels to dry ourselves and our luggage and warm cups of tea. The staff were cheerful, always ready to help with reservations of tourist attractions. They deserve the 5 stars rating!