4/10 (不満)
Jason
カップルで旅行
2025 年 3 月 16 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス
The pluses. The staff were friendly, plenty of parking the room was clean as was the bathroom. The food quality was excellent. The room was generally quite. Although not a dog owner you couldn't tell the room had previously had dogs in it, due to no sign of doig hair, except for one thing (see the negatives). Easy to get to.
The minuses. We weren't told or asked when we booked in if we were there for the Abba night or not. Our room was next to the event hall and so with the disco not ending before midnight we couldn't have settled down before then. (luckily we'd been to see a show in Leicester that evening and so didn't get back until around 11:30pm). I know there were rooms on the opposite side of the hall and it would have been good if we'd been allocated one of those. There was an odour of dog in the room, I didn't notice, my partner did.
The reason for giving the hotel a poor rating is that when I got home and was looking at possibly booking the hotel again, as despite the issues we enjoyed tthe stay, I discovered that we had not been allocated the room I had booked in July last year. My booking, through Expedia, clearly states "Standard Room, 1 Double Bed, Non Smoking". I have checked everything and it all states that. We were allocated "Standard Room, 1 Double Bed, Non Smoking (Small)", which is smaller that a Standard room and should have been cheaper. In essence we were downgraded without any reason given. Perhaps the hotel was over subscribed? Not good
My big
Jason
2025 年 3 月に 2 泊滞在
