8/10 (良い)
宿泊されたお客様
グループ旅行
2023 年 10 月 26 日
良かった点 : 清潔度、客室の快適度
Better than expected near Budva
We asked for a late checkout and the host informed it would cost 30e which we planned on paying, but were never charged the amount. The host then accused us of having planned to not pay and I tried explaining that it was a misunderstanding because he never told us to leave cash. I thought per the usual Hotels.com process that the additional cost would be billed through this company and our bill would be settled but the host did not add the cost and we had already left the country thinking we were charged through hotels.com as that has been the custom with all the years that I’ve used hotels.com.
There was very little communication with the host and he did greet us and allowed us to enter the property an hour before the regular check-in and for that I am grateful. Not the comfiest of furniture, but compared to the scam we had experienced the day before this place was palacial. Not very friendly area or neighbors and the host did a lot of assuming and name calling after we checked out and then we realized he hadn’t charged us. Again, I tried explaining we didn’t know it had to be paid in cash, we thought the late checkout was going to be toggled to our bill and he never communicated the need to leave cash.
Other than having a generally judgmental presence throughout our stay, he and his family were ok. Again, accommodations were ok, kitchen stock was poor to barely fairly stocked for basic cooking, very short 5min hot showers were necessary, hot water wait of an hour.
宿泊されたお客様
2023 年 10 月に 5 泊滞在