The worst hotel experience I've ever had.
I don't mind the rooms being old but they were not well maintained at all. When we got off the lift and we saw how stained the hallway carpet was, we got a bit worried. Then we got to our two rooms and saw mould in the bathrooms and on the shower curtains. My bedsheets were washed but they had bl00d stains on them.
When we checked in, we were told that the pool is closed for renovation but we can use the executive one. No one had emailed us before the trip to advise about the pool closure, or the fact that there would be drilling starting at 7:30/8am each morning, including Saturday. On top of that there was a few days-long conference so in between the drilling we would wake up to someone talking on a microphone. This was a business trip and we were working until late at night so waking up before 8am to a drilling noise was incredibly frustrating. We wouldn't have stayed there if someone had advised us beforehand.
The staff was pleasant and they changed the bedsheets and my shower curtain, but they refused to move us to another room. Never again.
宿泊されたお客様
2024 年 6 月に 5 泊滞在
2/10 (非常に不満)
Niklas
2024 年 7 月 11 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The place is OLD 1960-70 and its shows! really overpriced same with the food,pool is 60cm deep broken tiles and nobody cleans it.
Niklas
2024 年 5 月に 5 泊滞在
2/10 (非常に不満)
宿泊されたお客様
出張
2024 年 7 月 3 日
気になった点 : 施設のコンディションと設備、客室の快適度
STAY AWAY
The worst hotel experience I've ever had.
I don't mind the rooms being old but they were not well maintained at all. When we got off the lift and we saw how stained the hallway carpet was, we got a bit worried. Then we got to our two rooms and saw mould in the bathrooms and on the shower curtains. My bedsheets were washed but they had blood stains on them.
When we checked in, we were told that the pool is closed for renovation but we can use the executive one. No one had emailed us before the trip to advise about the pool closure, or the fact that there would be drilling starting at 7:30/8am each morning, including Saturday. On top of that there was a few days-long conference so in between the drilling we would wake up to someone talking on a microphone. This was a business trip and we were working until late at night so waking up before 8am to a drilling noise was incredibly frustrating. We wouldn't have stayed there if someone had advised us beforehand.
The staff was pleasant and they changed the bedsheets and my shower curtain, but they refused to move us to another room. Never again.
宿泊されたお客様
2024 年 6 月に 5 泊滞在
2/10 (非常に不満)
宿泊されたお客様
出張
2024 年 7 月 3 日
気になった点 : 施設のコンディションと設備、客室の快適度
STAY AWAY
The worst hotel experience I've ever had.
Our rooms couldn't have been further from being premium - I don't mind them being old (80s/90s) but they were not well maintained at all. When we got off the lift and we saw how stained the hallway carpet was, we got a bit worried. Then we got to our two rooms and saw mould in the bathrooms and on the shower curtains. My bedsheets were washed but they had blood stains on them.
When we checked in, we were told that the pool is closed for renovation but we can use the executive one. No one had emailed us before the trip to advise about the pool closure, or the fact that there would be drilling starting at 7:30/8am each morning, including Saturday. On top of that there was a few days-long conference so in between the drilling we would wake up to someone talking on a microphone. This was a business trip and we were working until late at night so waking up before 8am to a drilling noise was incredibly frustrating. We wouldn't have stayed there if someone had advised us beforehand.
The staff was pleasant and they changed the bedsheets and my shower curtain, but they refused to move us to another room. Never again.
宿泊されたお客様
2024 年 6 月に 5 泊滞在
2/10 (非常に不満)
宿泊されたお客様
出張
2024 年 7 月 3 日
気になった点 : 施設のコンディションと設備、客室の快適度
STAY AWAY
The worst hotel experience I've ever had.
Our "premium" rooms couldn't have been further from being premium - I don't mind them being old (80s/90s) but they were not well maintained at all. When we got off the lift and we saw how stained the hallway carpet was, we got a bit worried. Then we got to our two rooms and saw mould in the bathrooms and on the shower curtains. My bedsheets were clean but they had blood stains on them.
When we checked in, we were told that the pool is closed for renovation but we can use the executive one. No one had emailed us before the trip to advise about the pool closure, or the fact that there would be drilling starting at 7:30/8am each morning, including Saturday. On top of that there was a few days-long conference so in between the drilling we would wake up to someone talking on a microphone. This was a business trip and we were working until late at night so waking up before 8am to a drilling noise was incredibly frustrating. We wouldn't have stayed there if someone had advised us beforehand.
The staff was pleasant and they changed the bedsheets and my shower curtain, but they refused to move us to another room. Hotels.com couldn't help with that either so we stayed until our original check-out date. Never again.
宿泊されたお客様
2024 年 6 月に 5 泊滞在
6/10 (普通)
Kate
家族旅行
2024 年 6 月 15 日
良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
Bfast buffet was poor choices and it’s expensive.
Room is old and outdated. No cutlery or cooking utensils are not provided. Water bottles are limited supply. No phone to call reception why is that? Never been to a hotel that no phone for reception. Bed mattress are hard like a brick end up with bad back in the morning
Kate
2024 年 6 月に 1 泊滞在
6/10 (普通)
Kate
2024 年 6 月 9 日
気になった点 : 施設のコンディションと設備
Kate
2024 年 6 月に 4 泊滞在
6/10 (普通)
Analiza
家族旅行
2024 年 6 月 9 日
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Disappointing bfast buffet not worth the money too expensive selection and variety are poor. the rooms are outdated very tired looking and there’s no microwave.
Analiza
2024 年 6 月に 3 泊滞在
6/10 (普通)
Meynard
カップルで旅行
2024 年 6 月 8 日
The room need to be updated
Meynard
2024 年 6 月に 2 泊滞在
10/10 (非常に良い)
Rita
2024 年 6 月 3 日
Rita
2024 年 5 月に 2 泊滞在
8/10 (良い)
Elisa
家族旅行
2024 年 5 月 3 日
Great customer service, great restaurant food assortment
Elisa
2024 年 4 月に 2 泊滞在
8/10 (良い)
Fortunato
2024 年 5 月 1 日
良かった点 : 清潔度
Fortunato
2024 年 4 月に 3 泊滞在
8/10 (良い)
David
カップルで旅行
2024 年 4 月 10 日
良かった点 : 清潔度、スタッフとサービス
Newer executive suites are a nice addition since our last stay about 10 years ago
David
2024 年 4 月に 1 泊滞在
2/10 (非常に不満)
Lynn
グループ旅行
2024 年 2 月 26 日
気になった点 : 施設のコンディションと設備
The bathroom is old and filty.
Lynn
2024 年 2 月に 1 泊滞在
10/10 (非常に良い)
Myra
2024 年 2 月 18 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
I always recommend Pontefino
Excellent and superb
Myra
2024 年 2 月に 4 泊滞在
8/10 (良い)
Jeff
グループ旅行
2024 年 1 月 30 日
良かった点 : 清潔度、設備とサービス
The place was nice enough, but it was very dated. It is definitely not new or even close for that matter. The staff was extremely friendly. That wasn’t a problem.
Jeff
2024 年 1 月に 2 泊滞在
8/10 (良い)
Shirlyn
2024 年 1 月 19 日
良かった点 : 清潔度、スタッフとサービス
Shirlyn
2024 年 1 月に 2 泊滞在
6/10 (普通)
bobbot
家族旅行
2024 年 1 月 18 日
良かった点 : 清潔度
No wash cloth no hand.towels in the bathroom
water pressure is so weak
Bellman is not paying attention on my issues about and request to move to lower floor due to no elevator if you booked a suite, a long walk from front desk to your suite room.