I wish I could attach the communication between myself & the Mgmt company. I have rented through VRBO for years, & a former rental owner myself. I have NEVER experienced such unprofessionalism. I let the company know we checked out a day early, as I thought it was nice to allow more time for their cleaners. I also let them know the washer was broken, the dishwasher full of dishes from prior renter. The recliner broken, master toilet clogged, no soap in bathrooms, deck furniture flipped over on top of a broken screen. They responded defensively stating "the unit was cleaned & checked before we arrived & that furniture was being replaced according to the approved schedule & not after every other guest." I stated that I only let them know bc I did not want to be charged for not washing the towels, not unloading the dishwasher (when we did not use those dishes.), the broken recliner & turned over furniture.
(What I failed & should have included, is that I had to remove a prior renter's underwear & clothes from the dryer so I could throw our snow gloves in to dry. Those clothes are laying on the shelf in the laundry room btw. Also, the multiple dental floss picks on the guest bdrm floor. We only had 3 washcloths, there were 4 of us. The other washclothes were dirty laying in the washing machine.) I never asked for a refund or money back, even though I was accused. I was also lectured about being respectful of property. I hope the owner finds a new Mgmt company.