The hotel was maintained at the level of a mid-range hotel you would find in the US. The staff was very friendly and wanted to help as much as possible, but appeared to lack significant hospitality management experience, and were fairly reactive as opposed to proactive. The food was pretty good, and the views were great (if you could find a clean window to look out). There are a couple of newer hotels in the area, which I heard were nice (but same management challenges). There are also some more cultural hotels which were quite nice...HOWEVER, for the price you pay for Blue Nile, it is certainly worth considering in options if you are staying in that area.