4/10 (不満)
Heather M
2025 年 1 月 18 日
良かった点 : 清潔度、設備とサービス
気になった点 : 施設のコンディションと設備
The town of Lakeway and resort is nice. They have great services such as dinning, fitness, spa, pools, hot tubs, sauna, 24 convenient store right of the lobby. The exterior of the resort property is well kept.
What was very disappointing is they have old rundown furniture in the room #346. The headboard was all scratched up, the couch had white stains on it the look of body semen, the door to the closet was stuck. I eventually got it to open. When I spoke to the front desk about it they told me that they would take away the fees and change my room the next business day. They did not and then the night before I leave I get an additional text asking if I could rate the room I then made the same compliant. They once again responded to the text and asked me to come to the office to get a key to a new room. At that point I advised that I was out enjoying my evening and l advised that I would be checking out in the morning, that I saw no reason to change rooms when I was checking out in less than 12 hrs. When I returned I let the lady know that I would checking out in the morning, she said well since it was such a great imposition; she would take off one of the nights we agreed and I turned in for the night. Two days after I've left the resort I get message from my bank that Lakeway is attempting to make charges to my account. I understood then that they had mixed up the payment information. I called them and got it rectified, but it was too many disappoints for a getaway trip...
Heather M
2024 年 12 月に 3 泊滞在