We booked our stayed here over Christmas having not all been together in 8 years. Unfortunately our daughter’s family of 5 came down with the flu so there were just 5 adults and 3 children which left more than enough room.
Check- in was a breeze but there was an awful smell. I sprayed each room with Febreeze and we used Scentsy’s and essential oils to clear it out. We discovered the source as there were at least 20 bags of trash in the garage which had obviously been in the house and the garbage bins were full to overflowing. Housekeeping had reported and maintenance showed up to remove the bags in the garage and after airing out all was fine. Evidently the people before us did not respect the property as there were just 4 forks, very few drinking glasses, no laundry detergent, watered down dish soap and watered down Suave.
A screen to the master bedroom was torn, no chairs outside to enable us to enjoy the beautiful weather. The pond was not working and just a mess with standing water, leaves, broken lights.
I spoke with the property manager and within a couple of hours she had a whole new set of cutlery, glasses, soaps, paper towels, and new ping pong balls delivered. Making Christmas dinner we discovered there was no potato peeler or can opener. I don’t believe this is the norm but the people before us.
The beds and pillows are not very comfortable, the carpet is worn and when my son sat down in one of the dining chairs the leg broke.
These were the issues however the house is spacious, media room is better than the pictures with 4 large bean bags and a huge comfortable sofa. There are also 5 beds in the bunk room with 2 bunk beds and a twin. There is no Keurig but a large coffee pot (we fortunately had our mini Keurig). The kitchen is open and appliances all worked great.
The neighborhood is nice and an easy walk to multiple playgrounds. The few inconveniences were small in comparison to the gift of spending time together in this lovely home. Knowing the manager truly cares and works hard to rectify any issues makes a huge difference and if we are lucky enough to gather again we would definitely stay there. I suppose since the house is so large it will always have large groups so there will be lots of wear and tear. Definitely nothing major and it is clean.
I suggest an inventory on kitchen essentials upon arrival and check cabinets and closets for stored items including new ping pong balls.