4/10 (不満)
Paul
カップルで旅行
2025 年 4 月 14 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The hotel is well placed in the middle of Alnwick. However when we entered our room it was 'tired' . The double bed had passed it's sell by date and was extremely lump. The double duvet was within a super king sized duvet cover and wasn't as warm as we had hoped. The vanity table where the kettle stood has had a lot of water damage and the TV was set on a chest of drawers right in front of the mirror. The bathroom floor was not good with a lot of dirt and hair that was not ours, so we cleaned that with some damp toilet paper. Anyone staying in room 126 will notice immediately that the bottom of the bath was rusty and the shower control very stiff. We each had a shower on arrival as we were at a reception at Alnwick Gardens and after my wife had a shower the folllowing morning the soap dispenser had run out. We really should have stayed at the Premier Inn out of town!!! Breakfast was all cooked on heater trays and all that was out was apparently all there was and it had sat there some time. No staff on duty when we left to discuss issues with so left key at reception. A poor experience which will not be repeated.
Paul
2025 年 4 月に 1 泊滞在