My stay was satisfactory. The room was a good size, clean, quiet and comfortable. The carpet outside my room needed steam cleaning as there was a bad food or vomit stain (it didn't smell). I paid for breakfast to be included and twice ordered a coffee without being informed that it cost extra. So, when I got the bill for the coffees upon checkout, it was an unpleasant surprise. I had to spit out a pastry at breakfast, it was that bad. The juice was reconstituted, not fresh. The cooked breakfast was excellent. I also asked for a wake up call and was told by one of the night managers that they don't do them when the previous night manager had been able to organise one without a fuss. It's the little things that make the difference between a satisfactory stay and a lovely stay and the Mercure Albury is satisfactory.