We went on vacation this weekend and this is our experience. I would like a personal apology from the manager named Jill(wore a blue shirt) who oversees the lake and pool area. As you will see below in our experience, she blew a MEGAPHONE about 3 yards away from myself and my children and screamed at them. When I tried to talk to her she continued to say "okay" with no care in the world. How unbelievably unprofessional of her. Here is the email I sent to the owner of our experience. I will be personally writing to anyone I can to let anyone and everyone to stay away from your community, whether they are buying or renting.
See below the email to the owner>>
The experience left us shaking our heads in disbelief and disgust to be honest. We received 8 tags for 12 people, which we thought would be okay because we have three 4 year olds and a 3-year-old, leaving enough for the older children (9 and 11) and the adults. The first day we were told 3 different times to put them on (and we were about to because we had just entered the area at the lake but were holding bags and chairs) and then watched as the lifeguard and manager (all I know is that she had a blue shirt on all three days) called security on a family because they had a can on the beach. Then, yesterday we wanted to rent paddle boats but were told we could only do one hour(fine) and to pay inside. We went to pay inside and were pointed to the rules (literally) to say she had to specifically have 20-dollar bills, and we had a 50$. She had "no idea" how we could break it. We went up to break it by buying ice cream and decided not to go on the boats because of how rude they were. When we got the popsicles, we were told we cannot bring them into the pool area. After sitting and eating them, we went to walk the kids into the pool area when we were stopped and questioned (again) because our kids looked "taller than 4 years old". This actually happened TWICE as we left to use the bathroom and re-enter. "Where is her wristband? Really, your child looks taller than 4." So again, had to explain ourselves to the lady sitting to police the pool area. While this was happening, I watched her not allow a child into the pool area (not our own, but about 10 years old) because he had a bag of chips unopened. She would not allow this poor kid to even walk to his mother after he said I have to bring this to my mom, she is in there. She would not allow him, and he had to scream to the other side