2/10 Terrible
Nilam
Traveled with family and small children
Jun 7, 2024
Disliked: Amenities
Once we arrived. We told the front desk staff we had 2 rooms with 2 bedrooms each. Showed our Expedia confirmation. We told to check both names as each room was booked under different name. One was under my wife and another under mine. They said they couldn’t find one of the reservations. And that we only had one room.
All 8 of us they made us stay in one cramped room. Fridge on the bottom doesn’t cool. The kitchen fan did not work.
The club 57 restaurant on the top floor is useless unless you want to wait hours for your food.
The night we are suppose to leave in the morning. They told us it’s our mistake we see the room and if we liked to stay in the other one.
Of course we are leaving now so what’s the point. They told us they cannot refund because they had it reserved for us, regardless they never let us stay there.
This place is awful. Awful management. They stole our money. Will never stay here again.
Nilam
Stayed 2 nights in Jun 2024