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Rating 10 - Excellent. 564 out of 1056 reviews" "
10 - Excellent
564
Rating 8 - Good. 292 out of 1056 reviews" "
8 - Good
292
Rating 6 - Okay. 81 out of 1056 reviews" "
6 - Okay
81
Rating 4 - Poor. 60 out of 1056 reviews" "
4 - Poor
60
Rating 2 - Terrible. 59 out of 1056 reviews" "
2 - Terrible
59
8.6/10
Cleanliness
8.8/10
Staff & service
7.6/10
Amenities
8.4/10
Property conditions & facilities
8.2/10
Eco-friendliness
Reviews
10/10 Excellent
Na
May 15, 2024
Na
Stayed 1 night in May 2024
Response from renee on May 17, 2024
Thank you for the 5 out of 5 ratings, hope to see you back soon :)
8/10 Good
Richard
Business traveler, Traveled with family
May 14, 2024
The rooms were very clean
Richard
Stayed 1 night in May 2024
Response from renee on May 16, 2024
thank you for the great review, hope to see you back soon :)
Beds and rooms quite comfortable. I liked the fridge in the room and the ice machine down the hall. It was a most comfortable stay and I would recommend this place because it is clean, comfortable, and more affordable than most others.
Elizabeth
Stayed 2 nights in Apr 2024
Response from renee on May 6, 2024
Thank you for the 4 out of 5 ratings, hope to see you back soon :)
Thank you for the 5 out of 5 ratings, hope to see you back soon :)
8/10 Good
Jennifer, Chico
Traveled with family
May 2, 2024
Liked: Cleanliness, staff & service, amenities
The property was good, the room was very clean and quiet despite being next to the freeway, and the front desk staff was very friendly, quick and efficient.
Jennifer
Stayed 1 night in Apr 2024
Response from renee on May 6, 2024
thank you for your review, hope to see you back soon :)
Thank you for the 5 out of 5 ratings, hope to see you back soon :)
6/10 Okay
Jennifer
Traveled with family and small children, Traveled with partner, Traveled with family
Apr 6, 2024
Liked: Staff & service
Disliked: Cleanliness
The unit was adequate and the best price we could find for the area. That said, we were placed right next to the entry door and could hear people coming and going all night. I also detected a distinct urine smell in the room. Possibly in the carpet? The beds themselves seemed clean but the blankets were very thin. The bathroom has been remodeled and was new and clean.
Jennifer
Stayed 3 nights in Mar 2024
Response from renee on Apr 8, 2024
thank you for your feedback, hope to see you back soon
8/10 Good
kenneth g
Business traveler, Traveled with family
Apr 4, 2024
Liked: Property conditions & facilities
Good experience overall. Room was very clean and it was a big room and bathroom. Only negative was We arrived late and I didn’t read the part where it stated a deposit was needed. The Blonde night lady was very rude and condescending and treated me like duh 🙄 because I asked her what the deposit was for. Other than that, I’d recommend it.
8 pm I'm a 75 year old woman checking in. It's cold outside. He made me stand outside a window to check in. I use a cane or walker. I said I have to stand here to do this? He said yes. I'm looking at a lovely lobby I can't go to. Then instead of putting hold on my credit card for $100 he charged it $100!!!
Paula
Stayed 1 night in Mar 2024
Response from renee on Mar 8, 2024
Hello Miss Paula, sorry for the inconvenience, our lobby does close from 8 pm to 7 am. I was looking at your reservation and noticed the deposit was only authorized not charged. when authorized, it holds the funds until you check out and your bank releases the hold. take care
10/10 Excellent
Gabriela
Mar 3, 2024
Gabriela
Stayed 1 night in Mar 2024
Response from renee on Mar 28, 2024
Thank you for the 5 out of 5 rating, hope to see you back soon :)
thank you for the 5 out of 5 rating, hope to see you back soon :)
6/10 Okay
Alicia
Traveled with family
Feb 27, 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
The inside of the room was great. The location, not so much, lots of homeless wondering around the parking lot area.
Staff were very helpful and the room was good for the price
Alicia
Stayed 1 night in Feb 2024
Response from renee on Feb 27, 2024
Thank you for your review
8/10 Good
Deborah, Incline Village
Business traveler, Traveled with partner
Feb 24, 2024
Liked: Cleanliness, staff & service
Our room was noisy (traffic), but nice outside of that
Deborah
Stayed 2 nights in Feb 2024
Response from renee on Feb 25, 2024
Sorry for the inconvenience thank you for your feedback, we could have moved your room to the front so you were away from the highway, hope to see you back soon
Thank you for the 5 out of 5 rating, hope to see you back soon :)
2/10 Terrible
Jay
Feb 20, 2024
Toilet seat not attached. No soap in shower just one thin sliver on sink
..ran out of toilet paper
Jay
Stayed 1 night in Feb 2024
Response from renee on Feb 25, 2024
Sorry for the inconvenience, if you had called the front desk, we could have moved you to a different room also the front desk has supplies if you run out you can always get more. take care