We really appreciate the perfect score AND we appreciate YOU for awarding us with that score!! I will gratefully share your feedback with our team as part of our goal of continuous improvement.Yours in hospitality,Gerry Fuentes

Thank YOU for the honest feedback. I will share your feedback with the entire leadership team at our weekly meeting. Feedback such as yours is what allows us to stay on our goal of continuous improvement. We appreciate you taking the time to respond.Yours in hospitality,Gerry FuentesGeneral Manager

Thank you for staying with us at the Doubletree by Hilton. We are glad that you enjoyed your stay with us, we hope to see you again next time.

Thank you for staying with us at the Doubletree by Hilton. We are glad that you enjoyed your stay with us, we hope to see you again next time.

Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Doubletree by Hilton. We hope you’ll visit us again soon.

Thank you for your business and we look forward to welcoming you back.

Thank you! We hope to see you in the near future. Cordially, Mariana L.

Hello Michelle, THANK YOU for your honest feedback. It seems we fell short of your expectations and for that we are truly sorry. We will review your comments about the Check In associate and make our Front Office Manager aware of your feedback.We hope that if your travels bring you back to South San Francisco you will give us another opportunity to show you the service and guest experience we are best known for.

Thank you Juan for the great score! We appreciate your business and look forward your next visit.

Thank You Thomas for the great score!! We appreciate it and we appreciate your business. Looking forward to seeing you again soon.

Hello Georg and thank you for the feedback. We are truly sorry that we did not meet your expectations. We will take your feedback into consideration as we continue to work towards improving or guest experience.

Hello David and thank you for the feedback. We are truly sorry that we did not meet your expectations. We will take your feedback into consideration as we continue to work towards improving or guest experience.

Hi Lucy and THANK YOU for the perfect score. We really do appreciate it. Hope to see you again soon.

Thank you so much for the kind words and positive feedback and score. We appreciate it and we appreciate you. Looking forward to your next visit the next time your travels bring you back to the beautiful Bay Area.

Thank you for the feedback, Steven. Sounds like the HVAC system was an issue during your stay and for that we are truly sorry. We know you have choices when traveling and we appreciate that you stayed with us. Hoping that if your travels bring you back to South San Francisco that you will give us another chance.

Thank you for the great score and feedback. We really do appreciate it.

I’m sorry to hear that we did not meet your expectations. Our parking and breakfast are j closed on the Expedia site. We will definitely contact Expedia to make sure we are properly represented in their site. Thank you for bringing us attention to this matter.

Thank you for the feedback, Beth. Sounds like the shuttle service was an issue during your stay and for that we are truly sorry. We know you have choices when traveling and we appreciate that you stayed with us. Hoping that if your travels bring you back to South San Francisco that you will give us another chance.

Thank you for the great feedback and I will be sure to share your comments with our Staff!

Thank you for the feedback, Jason. Sometimes the flight paths can make for some noise and for that we are truly sorry. We know you have choices when traveling and we appreciate that you stayed with us. Hoping that if your travels bring you back to South San Francisco that you will give us another chance.

We are so glad that you enjoyed your time with us. Thank you for the positive feedback. We appreciate it. We hope to see you again soon.

Thank you for the feedback, Sailesh. We pride ourselves on our guest experience and it's clear by your feedback that we fell short and for that we are truly sorry. We know you have choices when traveling and we appreciate that you stayed with us. Hoping that if your travels bring you back to South San Francisco that you will give us another chance.

We are so glad that you enjoyed your time with us. Thank you for the positive feedback and kind words. We really do appreciate it. We hope to see you again soon.

Thank you Marie! We couldn’t agree more. Our staff prides themselves on friendly and attentive customer service. Thank you for your feedback and we look forward to your next stay with us.

Thank you for the great score and feedback. We will make the most of it and continue improving our services levels.

Thank you so much for the great score! We are delighted to hear you enjoyed your stay at our property.Doubletree Hotel Team

Thank you Robert for the feedback and score. We hope to see you again soon.

Hello Andy, I am so sorry to read that your stay didn't meet your expectations. While it is true, our rooms do not have boilers to heat water, we do offer the coffee machine to heat water for up to 2 cups. We also have hot water available at our restaurant. If you have a thermos, we are always willing to dispense hot water from our coffee makers in the kitchen.We thank you for your feedback.

Thank you for the great feedback and I will be sure to share your comments with our Staff!

Thank you, Thomas, for the Great Score! We will use it to continue improving upon our Guest Services. WE appreciate the feedback and the score and we look forward to you next visit.

Thank you for your feedback and score. We appreciate your business.

Thank you, Britani, for the PERFECT SCORE!! We appreciate it and we appreciate you.

THANK YOU for the great score and feedback. We will use it to continue delivering great service to all of our valued guests. We appreciate you taking the time for letting us know how we did. Look forward to seeing you again.

We are very sorry to hear about your need to cancel. Please work with Expedia. The point of purchase for the room stay was made through Expedia. We cannot change the agreement between you and Expedia at the property level. I really hope this helps.

Hi Kimberly,Thank you so much for the feedback. We are so very sorry about your son and bride's experience. We pride ourselves on great service, and taking care of details, and it appears we fell short and for that I am deeply sorry. I will share your feedback and experience with my leadership team next week to make sure this doesn't happen again. I want to personally thank you for your feedback. Your feedback helps us get better, which at the end of the day is part of our goal of continuous improvement.

Thank you so much for the kind words and positive feedback and score. We appreciate it and we appreciate you. Looking forward to your next visit the next time your travels bring you back to the beautiful Bay Area.

Thank you so much for the kind words and positive feedback and score. We appreciate it and we appreciate you. Looking forward to your next visit the next time your travels bring you back to the beautiful Bay Area.

THANK YOU for the great score! We really do appreciate it. Hoping when your travels bring you back to South San Francisco that you will stay with us again.

THANK YOU, Wendy! We really appreciate you and your feedback!! We are happy to hear you had a great experience with us and look forward to providing you with another great experience when your travels bring you back to the South San Francisco area.

Thank you for the feedback. We appreciate your input and will use it to further our efforts of continuous improvement.

Thank you, Hannah, for the kind words and awesome feedback. We love to hear it! We look forward to seeing you again next time you are in the Bay Area!

We are sorry to hear of your experience and will be looking into your feedback asap. Thank you for letting us know.

THANK YOU, Sean, for the perfect score!! We really appreciate the feedback, and we appreciate you. We hope that the next time your travels bring you back to the Bay Area you will stay with us again. Yours in hospitality, Gerry Fuentes General Manager

Thank you so much for the positive feedback. We are so happy to hear you enjoyed your stay. I will share your feedback with our leadership team next week during our weekly meeting. We appreciate your feedback! Wishing you a great day and looking forward to you returning soon. Yours in hospitality, Gerry Fuentes

Thank you for the great score and feedback. We really do appreciate it.

THANK YOU for the kind words and feedback! We love perfect scores and appreciate your best rating. I will share this with the team this afternoon during weekly staff meeting. Feeback like this helps us get better and continue along our goal of continuing improvement.Yours in Hospitality,Gerry FuentesGeneral Manager

THANK YOU for the kind words and feedback! And YES our warm cookies are the BEST!! We love perfect scores and appreciate your best rating. I will share this with the team this afternoon during weekly staff meeting. Feeback like this helps us get better and continue along our goal of continuing improvement.Yours in Hospitality,Gerry FuentesGeneral Manager