8/10 (良い)
jennifer
家族旅行
2024 年 6 月 6 日
良かった点 : 設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
The property was amazing. Really did feel like we were on a tropical island somewhere. Being able to sit out on the bay was very peaceful and having quick access to the bay walkway was perfect. Just a quick walk to the beach and restaurants all around. The pool area was beautiful. The birds, waterfalls and koi ponds really gave it that extra touch. I do not feel some of the staff were welcoming or friendly. The valet and front door men were exceptional. Employees in other areas were not. Some of the front desk people were short with us and made us feel that we were bothering them. My boy went to the gym to check it out and inquire about the age limit. He said the girl made him feel like he was trying to sneak in and scolded and embarrassed him about needing supervision without asking his age like he was a child. They said they upgraded our room and we were moved to the tower. The room was very run down. opening the sliding glass door was a chore. The black out curtains scraped the ceiling every time I opened or closed them scraping off the popcorn ceiling which got in my eyes. The view from the room was lovely but very noisy. We could hear the A/C units or some sort of engine by the parking structure most of the time. The balcony had large holes in the ground where the cement was broken and my boy stubbed his toe. We will definitely be coming back but now I know which rooms to book.
jennifer
2024 年 5 月に 3 泊滞在