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Reviews of The Beekman, A Thompson Hotel, by Hyatt

5 out of 5
The Beekman, A Thompson Hotel, by Hyatt
123 Nassau Street, New York, NY

Reviews

9.4

Exceptional

Rating 10 - Excellent. 722 out of 977 reviews" "
Rating 8 - Good. 172 out of 977 reviews" "
Rating 6 - Okay. 53 out of 977 reviews" "
Rating 4 - Poor. 17 out of 977 reviews" "
Rating 2 - Terrible. 13 out of 977 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Gwyneth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were terrific! Especially Annie who took care of our room and Taylor’s excellent individually focused guest service throughout our stay.
Stayed 4 nights in May 2024
Response from Regards, Liz on May 22, 2024
Thank you so much for your feedback. We will share with the team. We hope to welcome you back soon.

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Definitely recommend staying here if you’re traveling to this part of the city. Typical city traffic around the hotel. GPS was not helpful finding the front door. Drove around the block a couple times before we figured it out. Still, would definitely stay there again.
Stayed 1 night in Feb 2024
Response from Regards, Liz on May 22, 2024
Thank you for your feedback. We are delighted to hear you enjoyed your stay. We hoped to welcome you back soon.

10/10 Excellent

Ashley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it!
Stayed 2 nights in May 2024
Response from Regards, Liz on May 7, 2024
Thank you for your feedback. We hope to see you again soon.

10/10 Excellent

Nabil

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing special
Stayed 4 nights in May 2024
Response from Regards, Liz on May 7, 2024
Thank you for your review. We hope to welcome you back soon!

10/10 Excellent

Rahsaan Jamal, Hobart

The service was amazing
Stayed 3 nights in May 2024
Response from Regards, Liz on May 7, 2024
We appreciate your feedback. Please visit us again soon!

10/10 Excellent

Aimee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Regards, Liz on May 6, 2024
Thank you for your kind review. We hope to see you again soon!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Regards, Liz on May 6, 2024
Thank you for your great review. We hope to welcome yo back to the Beekman soon!

10/10 Excellent

Tracey, Vancouver

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at The Beekman was great. The best part is the on site dining options. The Bar Room is stunning and has a great vibe. Be sure to make reservations if you are visiting in the evening on weekends. The bell staff are especially friendly. The only complaint would be that there is no self serve water in the lobby and twice during our stay the coffee was empty (no in room coffee available). Also, turn down service was only offered for part of our stay.
Stayed 3 nights in Apr 2024
Response from Regards, Liz on May 1, 2024
Thank you for your feedback. We are delighted to hear that you enjoyed your stay. We will mention the coffee and turndown service issue to the managers. Thank you for alerting us.

10/10 Excellent

Erin

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Regards, Liz on Apr 30, 2024
Thank you for your review. We hope to welcome you back to The Beekman soon.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Regards, Liz on Apr 29, 2024
Thank you for your kind review. We hope to see you again soon.

10/10 Excellent

Evelyn

Traveled with partner
The vibe, architecture, services, and amenities are all lovely. Staff is warm and friendly, and the food and drinks at Le Gratin were excellent. If you’re looking for a taste of luxury without paying what you’d pay for a room at The Plaza or The Ritz, I’d definitely recommend The Beekman.
Stayed 1 night in Apr 2024
Response from Regards, Liz on Apr 15, 2024
Thank you for your kind review. We are delighted to hear that you enjoyed your stay with us. We hope to have the opportunity to welcome you back to The Beekman.

8/10 Good

Mel, Hamden

Stayed 1 night in Apr 2024
Response from Regards, Liz on May 6, 2024
Thank you for your feedback. We hope to see you again soon at The Beekman.

10/10 Excellent

Monika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Regards, Liz on Apr 16, 2024
Thank you for your kind review. We are delighted to hear that you enjoyed you stay and hope to welcom you back soon.

10/10 Excellent

Graham, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Regards, Liz on Apr 9, 2024
Thank you for your kind review. We hope to see you soon.

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Regards, Liz on Apr 8, 2024
Thank you for your feedback. We hope to see you again soon at The Beekman.

10/10 Excellent

Kristen

Stayed 4 nights in Mar 2024
Response from Regards, Liz on Apr 23, 2024
Thank you for providing a review. We hope to see you soon.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Regards, Liz on Apr 2, 2024
Thank you for your kind review. We hope to see you again soon.

10/10 Excellent

Patrick

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay at the Beekman quite frequently and love the location and walkability, as well as, the hotel itself. This stay I had an issue with my room on the first day (not the quietest of rooms and I am a very light sleeper). I responded to an Expedia - "How was check-in" with a not too friendly response and within approximately 10 minutes I had someone from the Beekman ringing me to resolve the issue. Karina - Assistant Front Office Manager "talked me off my ledge" (was having a bad day after very little sleep) and fixed everything with such grace and understanding....she was AWESOME...!!! So on top of the great bar, great location and walkability, the real reason I keep coming back to the Beekman is the people.....Staff like Karina turned what could have been a disastrous stay/week in a phenomenal one. Thank you.
Stayed 3 nights in Mar 2024
Response from R on Apr 1, 2024
We are delighted to hear Karina was able to turn your experience around. We value your patronage and hope to continue welcoming you to the Beekman. Please accept our sincerest apologies for any inconvenience this may have caused. We look forward to seeing you again soon.

10/10 Excellent

Violette

Liked: Cleanliness, staff & service, property conditions & facilities
Now one of my favorite hotels! Adored my whole experience!
Stayed 1 night in Mar 2024
Response from Regards, Liz on Apr 1, 2024
Thank you for your kind review. We hope to see you again very soon.

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Regards, Liz on Mar 26, 2024
Thank you for your feedback. We hope to welcome you back soon!

10/10 Excellent

Christine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely upscale hotel
Stayed 2 nights in Mar 2024
Response from Regards, Liz on Mar 25, 2024
Thank you for your review. We hope you will visit us again soon.

10/10 Excellent

Sara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a delightful stay!
Stayed 2 nights in Mar 2024
Response from Matt on Mar 20, 2024
Dear Sara,Thank you for your review.I am delighted to hear you had such a wonderful stay.We look forward to welcoming you back soon.

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, accommodating front desk, everyone was friendly and courteous. The housekeeping staff was amazing! We had an extremely enjoyable dinner in The Bar at Temple Court. We look forward to staying here again.
Stayed 2 nights in Mar 2024
Response from Regards, Liz on Mar 20, 2024
Thank you for your feedback. We are delighted to hear you enjoyed your stay. We hope to have the opportunity to welcome you again to the Beekman.

10/10 Excellent

Siwu

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Feb 2024
Response from Regards, Liz on Feb 25, 2024
Thank you for your feedback. We hope to welcome you back soon.

10/10 Excellent

Amy

Stayed 4 nights in Feb 2024
Response from Matthew Meizinger on Mar 20, 2024
Dear Amy,Thank you for your 5 Star review.We look forward to welcoming you back to The Beekman very soon.

8/10 Good

Valeriia

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023
Response from Regards, Liz on Feb 25, 2024
Thank you for your review. We hope to welcome you back soon.

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Lovely historic venue
The hotel is an incredible historic place. Everything is done thoughtfully and with great consideration for the historic beauty. The problems are this: the pillows were some of the worst pillows I have ever used. They were half pillows and very flat. Not sure if they were old or is this is some sort of decorating idea? No clue . Be aware that the place has it's own club or music venue that stays absolutely bumping until four am. In the room we stayed in it was like we were actually in the club. Which I know we are in New York City and noise is common, bumping club music is something the front desk should give you a heads up about. The front desk should provide a choice of a white noise machine or a small fan so that guests can have at least some distraction from the incredibly loud music. Earplugs would work in addition to the foregoing. The beds were not comfortable either. They seemed to be less than stellar quality. I would definitely stay here again and would recommend it to others. Just with a couple of the changes mentioned.
Stayed 1 night in Feb 2024
Response from Regards, Liz on Feb 20, 2024
Thank you for your feedback. We have shared with our team. We hope to be able to welcome you back to The Beekman soon.

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Regards, Liz on Feb 20, 2024
Thank you for your feedback. We are delighted to hear you enjoyed your stay. We hope to be able to welcome you back to The Beekman soon.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Historic classy and gorgeous hotel. Definitely stay again! And the bar and lounge is awesome place!
Stayed 1 night in Feb 2024
Response from Regards, Liz on Feb 20, 2024
Thank you for your feedback. We are happy to hear you enjoyed your stay. We hope to be able to welcome you back to The Beekman soon.

10/10 Excellent

Anh

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Regards, Liz on Feb 20, 2024
Thank you for your feedback. We are happy to hear you enjoyed your stay. We hope to be able to welcome you back to The Beekman soon.

8/10 Good

Monica

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad but would not add to my favorites
Comfortable bed and clean room. Food and coffee were not very good. Service was great.
Stayed 1 night in Feb 2024
Response from Regards, Liz on Feb 20, 2024
Thank you for your feedback. We are happy to hear you enjoyed your stay. We are sorry to hear you did not like the coffee. Wed hope to be able to welcome you back to The Beekman soon.

10/10 Excellent

Arun, Pennington

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful old hotel in a great quiet part of the city.
Stayed 1 night in Feb 2024
Response from Regards, Liz on Feb 20, 2024
Thank you for your feedback. We are happy to hear you enjoyed your stay. We hope to be able to welcome you back to The Beekman soon.

6/10 Okay

Torsten

Liked: Cleanliness, room comfort
Good experience but lack of in room dining breakfast. Not to recommend
Stayed 1 night in Feb 2024
Response from Regards, Liz on Feb 20, 2024
Thank you for your feedback. We are happy to hear you enjoyed your stay. We are sorry to hear about the in room dining experience. We hope to be able to welcome you back to The Beekman soon.

10/10 Excellent

Jessie

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for my sister's 40th birthday celebration. The staff were all excellent, Daniel who checked us in at the front desk was also from Nebraska!
Stayed 1 night in Feb 2024
Response from Matt on Feb 15, 2024
Dear Jessie,Thank you for your review.I am so happy to hear you had such a wonderful stay to celebrate your sisters birthday. I will certainly share your review with Dan, we are so lucky to have him on our team.

8/10 Good

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, room was great. The immediate surrounding area of Nassau street is a little run down. We had a 3rd floor room. The surprise was you could actually hear the subway below the building. We had a room facing Nassau St. so thinking a more interior room might not hear the trains below.
Stayed 1 night in Feb 2024
Response from Matthew Meizinger on Feb 15, 2024
Dear James,Thank you for your review.I'm so sorry to hear we did not exceed your expectations during your stay. Would be happy to notate any future reservations you have with us for quiet room request. We hope to welcome you back very soon.

10/10 Excellent

Deepali

Stayed 5 nights in Feb 2024
Response from Matthew Meizinger on Feb 15, 2024
Dear Deepali,Thank you for your amazing review! We hope to welcome you back in the near future.Warmest Regards,Matthew Meizinger

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience at the hotel. It is beautiful and clean. Nelson took good care of us. Service at the bar attached to the hotel overall is lacking. Jose was lovely, however.
Stayed 3 nights in Feb 2024
Response from Matthew Meizinger on Feb 15, 2024
Dear Audrey,Thank you for your review.I am so glad you had such a wonderful stay with us.I will most certainly share your note with Nelson and Jose, we are so lucky to have both of them.Warmest Regards,Matt

10/10 Excellent

Joey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Matthew Meizinger on Feb 15, 2024
Dear Joey,Thank you for your high scores.We look forward to welcoming you back in the near future.Warmest Regards,Matt

10/10 Excellent

Devin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the Beekman was outstanding. We had a great weekend in the city and barely felt the need to leave the e building. Cocktails and service at the bar room were great and dinner at Gratin made for a super memorable birthday celebration. Thank you Beekman!!! We’ll be back.
Stayed 1 night in Jan 2024
Response from Matthew Meizinger on Feb 15, 2024
Dear Devin,Thank you for your review.So happy to hear you had a perfect weekend getaway for your birthday celebration!What more do you need than delicious cocktails at the Bar Room, and an excellent dinner at Le Gratin. Thanks for coming to celebrate with us. We look forward to welcoming you back very soon.Warmest Regards,Matt

8/10 Good

Shunichi, Bunkyo-ku

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Dec 2023
Response from Matthew Meizinger on Feb 15, 2024
Dear Shunichi,Thank you for your review.We hope to have the opportunity to welcome you back very soon.Warmest Regards,Matthew Meizinger

10/10 Excellent

Shawn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Matthew Meizinger on Feb 15, 2024
Dear Shawn,Thank you for your review.We hope to have the opportunity to welcome you back very soon.Warmest Regards,Matthew Meizinger

10/10 Excellent

Jane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Beekman was a luxurious experience. The lovely decor and professional staff made us feel at home. And not to mention dining at The Le Gratin was magnificent.
Stayed 1 night in Jan 2024
Response from Matthew Meizinger on Feb 15, 2024
Dear Jane,Thank you for your review.I am so glad to hear you had such a lovely experience with us. It is always so nice to hear how wonderful of a job our entire staff did to make our guests feel at home.We hope to welcome you back very soon.Warmest Regards,Matt

8/10 Good

Sausan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Vibe!!
Stayed 3 nights in Jan 2024
Response from Matthew Meizinger on Feb 15, 2024
Dear Sausan,So happy to hear you loved the vibe of our hotel.We hope to welcome you back very soon.Warmest Regards,Matt

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Matthew Meizinger on Feb 15, 2024
Dear Michael,Thank you for your review.We hope to welcome you back in the near future.Warmest Regards,Matt

8/10 Good

Hassan

Traveled with group
Everything was great except the one of the front desk staff. Skinny lady with dark long hair. She check me in and check me out and didn’t explain a thing. I was shocked she asked for another $300 even though I booked online and she didn’t explain what it was for. I was hoping someone else checked me in and out.
Stayed 2 nights in Jan 2024
Response from Matthew Meizinger on Feb 15, 2024
Dear Hassan,Thank you for taking the time to review your stay with us.I am so sorry to hear we did not exceed your expectations with us. I have shared your feedback with our front office team to ensure we are always providing a warm welcome, and thoroughly explaining all of the amenities at check-in.We hope to have the opportunity to welcome you back very soon.

8/10 Good

Jennifer

Liked: Cleanliness, property conditions & facilities, room comfort
Cream is important!!
Here’s the crazy thing…an upscale hotel prior to 8 am was completely out of cream for guest coffee! Even went into the fancy hotel restaurant and they were completely out—none to be found. Thats just unacceptable for any luxury hotel.
Stayed 2 nights in Jan 2024
Response from Matthew Meizinger on Feb 15, 2024
Dear Jennifer,Thank you for your review.I apologize for the issue of not having cream for coffee during our complimentary coffee service in the morning. I agree this is certainly not acceptable, and I have reviewed this with our Food & Beverage Leadership team to ensure this does not happen again.Warmest Regards,Matt

10/10 Excellent

Bruce

Stayed 1 night in Jan 2024
Response from Matthew Meizinger on Feb 15, 2024
Dear Bruce,Thank you for your 5 Star review!We hope to have the opportunity to welcome you back very soon.Warmest Regards,Matt

8/10 Good

glyn

Stayed 1 night in Jan 2024
Response from Matthew Meizinger on Feb 15, 2024
Dear glyn,Thank you for your review.We hope to have the opportunity to welcome you back very soon.Warmest Regards,Matthew Meizinger

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Matt Meizinger on Feb 15, 2024
Dear Michelle,Thank you for your 5 Star review!We hope to have the opportunity to welcome you back in the future.Warmest Regards,Matt Meizinger

10/10 Excellent

Alexa, Flushing

Stayed 1 night in Dec 2023
Response from Matt Meizinger on Feb 15, 2024
Dear Alexa,Thank you for your 5 Star review!We hope to welcome you back in the near future.Warmest Regards,Matt Meizinger