Dear Makoto, Thank you for your review of your stay. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us.Sincerely,Sheraton New York Times Square Management Team

Dear Hiromi, Thank you for choosing our hotel and for taking the time to leave comments. Please accept our apologies for the maintenance issues with the bathroom and the housekeeping oversights in your room before your arrival. Our goal is to welcome each guest with a freshly cleaned and comfortable room, and we are very sorry that this was not your experience. We will address your remarks with the respective individuals to ensure they are not repeated. Moreover, we regret the disappointment with the luggage handling fees and the service shortfalls you encountered upon departure. We will review your feedback with our team as we strive to improve our guest stay. We have also noted your noise disturbance during your stay and difficulties with your assigned room. Feedback like yours gives us valued insight to improve our guest experience; therefore, we appreciate your comments. We are grateful for your patience, and we hope to have another opportunity so we can show you the flawless visit you deserve.Sincerely,Sheraton New York Times Square Management Team

Dear Togo, Thank you for choosing the Sheraton New York Times Square Hotel and for the excellent rating. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Sincerely,Sheraton New York Times Square Management Team

Dear Nobuyuki, Thank you for taking the time to share your experience; we appreciate you choosing us! We are also glad to know that our location was perfect for your needs. However, we are sorry for the inconvenience you faced due to the lack of amenities. We will share your concern with the appropriate departments and ensure proper measures are taken. We would love another opportunity to bestow the hospitality we are known for providing. Thank you again for your feedback, and we hope to see you soon.Sincerely,Sheraton New York Times Square Management Team

Dear Yumi, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Sheraton New York Times Square Hotel, and we look forward to welcoming you back soon.Sincerely,Sheraton New York Times Square Management Team

Dear Makoto, Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations and disappointed you. We hope to have another opportunity to welcome you back again.Sincerely,Sheraton New York Times Square Management Team

Dear Megumi, Thank you for reviewing our hotel. We appreciate you pointing out specific areas where we can improve. We are grateful that you have brought the concern to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you deserve!Sincerely,Sheraton New York Times Square Management Team

Dear Mika, On behalf of our team at Sheraton New York Times Square Hotel, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate your feedback. We enjoyed having you and hope we will continue to be your hotel of choice whenever you return to New York.Sincerely,

Dear Miku, Thank you for choosing us and for your candid feedback. Our goal is to provide an outstanding stay for every guest; therefore, we regret the inconvenience you encountered. On the positive side, we are so glad our location worked well for you. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Sheraton New York Times Square Management Team

Dear Tomomi, Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust.Sincerely,Sheraton New York Times Square Management Team

Dear Kumiko, Thank you for your excellent rating! We are delighted to know you loved each and every aspect of our hotel, especially our location and adequate elevators. We appreciate your additional comments and hope to welcome you back soon to the Sheraton New York Times Square Hotel.Sincerely,Sheraton New York Times Square Management Team

Dear Kimiko, Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit.Sincerely,Sheraton New York Times Square Management Team

Dear Kenichi, Thank you for choosing to stay with us, and we appreciate you taking the time to share your review with fellow travelers online. That said, we have also taken note of your additional comments, and we regret the issues you had. We are glad that we could help resolve your concern to your satisfaction and left with a good impression. It was a pleasure hosting your visit, and we look forward to welcoming you back to Sheraton New York Times Square Hotel.Jim MooneyGeneral Manager

Dear Mihoko, Thank you for choosing our hotel and for sharing your experience with us. We regret your disappointment with the lack of a refrigerator in your guestroom, and we can understand the frustration caused. We appreciate your feedback and will use it to make improvements to our services. We have shared your comments with the appropriate individuals to make the necessary adjustments. We hope that we will have another occasion to meet your expectations and welcome you back for a flawless experience.Jim Mooney,General Manager

Dear shuji, Thank you for taking the time to share your review. We apologize for the cleanliness issues you encountered during your visit. We will share your comments with appropriate individuals as we strive to enhance our guest experience going forward. We also regret your disappointment with some of our charges and not meeting all your expectations. We are grateful for your patience, and we hope you will give us another chance to host you again. Jim Mooney,General Manager

Dear Wataru, Thank you for rating your pleasant experience at Sheraton New York Times Square Hotel. We are glad to see you enjoyed your time with us and hope to welcome you again whenever your travels bring you back to the city.Jim MooneyGeneral Manager

Dear Junichi, Thank you for rating your stay at Sheraton New York Times Square Hotel. Nothing is more important than your satisfaction, so we are delighted you gave us a nice score. We appreciate your business and look forward to seeing you again soon.Jim MooneyGeneral Manager

Dear Minoru, Thank you for rating your experience at Sheraton New York Times Square Hotel. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area.Jim Mooney,General Manager

Dear Kazunori, On behalf of our entire team, we sincerely apologize for not meeting your expectations. Thank you for sharing your observations so we may improve going forward. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Jim Mooney,General Manager

Dear Kazutoshi, We appreciate you choosing us and providing valuable feedback about your stay. Our goal is for each guest to leave completely satisfied, and we are sorry we did not meet all of your expectations during this visit. We will share them appropriately. We hope you will give us another opportunity to provide an outstanding experience!Jim MooneyGeneral Manager

Dear Joanne, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Sheraton New York Times Square Hotel, and we look forward to welcoming you back soon.Sincerely,Sheraton New York Times Square Management Team

Dear Mr. Hernandez, Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. It was our pleasure hosting you, and we hope you will give us another chance to provide you with a better experience.Sincerely,Sheraton New York Times Square Management Team

Dear Beth, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Sincerely,Sheraton New York Times Square Management Team

Dear M. Jesús, Thank you for sharing the nice rating about your experience at Sheraton New York Times Square Hotel. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Sincerely,Sheraton New York Times Square Management Team

Dear Yuchen, Thank you for choosing to stay with us. We genuinely regret not meeting some of your expectations. Your comments will be shared with the appropriate individuals as we continually strive to improve our overall guest experience. We hope you will consider giving us another opportunity to welcome you again.Sincerely,Sheraton New York Times Square Management Team

Dear Paul, Thank you for choosing Sheraton New York Times Square. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Sheraton New York Times Square Management Team

Dear Martha, Thank you for choosing to stay with us and taking the time to share your review. We apologize for anything other than a perfect visit. Your experience is not representative of our usual performance, and we are disappointed for not meeting your expectations. We hope you will consider staying with us again, as we would love to provide you with the exceptional experience you deserve. Sincerely,Sheraton New York Times Square Management Team

Dear Mandy, Thank you for your stay and for taking the time to post your review. We sincerely apologize for any oversights made when servicing your room. Your feedback is essential to improving our guest experience, and we will take the appropriate action to ensure this is not repeated. We hope you will revisit as we would welcome another opportunity to make your next stay exceptional.Sincerely,Sheraton New York Times Square Management Team

Dear Jonathan, Thank you for choosing our hotel and for taking the time to leave comments. We apologize for the service issues you encountered with some of our associates and regret that our buffet did not meet your expectations. Your comments will be shared with the appropriate individuals as we continually strive to improve our overall guest experience. On the positive side, we appreciate you mentioning our friendly food and beverage associates. It was a pleasure having you stay with us, and we hope you will choose us again so we can show you the flawless visit you deserve.Sincerely,Sheraton New York Times Square Management Team

Dear Ricardo, Thank you for choosing Sheraton New York Times Square for your recent travels. Commitment to service and guest satisfaction is our primary focus, and we are delighted that you enjoyed your stay. Our associates are dedicated to providing exceptional hospitality as a direct reflection of our core values of delivering meaningful acts of service with purposeful design and innovative programming. Thank you for taking the time to provide your feedback, and we look forward to hosting you again soon.Sincerely,Sheraton New York Times Square Management Team

Dear Yijun, Thank you for choosing to stay with us and sharing your review. We are glad to know you had a pleasant stay overall and that our convenient location, along with dedicated associates, enhanced your time with us. That said, we regret not meeting all of your expectations with the room size and the disappointment this caused. We will share your comments appropriately as we strive to improve our guest's experience. We are grateful for your feedback and look forward to welcoming you again for a more gratifying stay.Sincerely,Sheraton New York Times Square Management Team

Dear Ann, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We will share your comments appropriately as we strive to improve our guest's experience. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Sheraton New York Times Square Management Team

Dear Mr. Levya, Thank you for your review of our hotel. We are sorry you experienced difficulties during your stay with us and, more importantly, that you felt our associates were not responsive to your needs. We take great pride in delivering an outstanding experience to all who visit, and we apologize that this was not the case for you. We appreciate your valuable feedback and hope you will give us a second chance to make a better impression.Sincerely,Sheraton New York Times Square Management Team

Dear Mica, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Sheraton New York Times Square Hotel. We look forward to welcoming you back on your next visit.Sincerely,Sheraton New York Times Square Management Team

Dear Herlinda, Thank you for choosing to stay with us at the Sheraton New York Times Square Hotel and sharing your review. We are glad that you overall had a pleasant time with us and we hope you enjoyed most aspects of your visit. That said, we are sorry for the oversights made when servicing your guestroom, and we can understand the frustration this caused. We will address this with our housekeeping team to ensure this is not repeated, and we appreciate you bringing this to our attention. We want our guests to have a comfortable stay and to get a restful night’s sleep, so we are sorry that you found your mattress to be uncomfortable. Our front desk is always available and happy to make you as comfortable as possible. We continually work to improve our accommodations, and we appreciate you sharing your comments. We look forward to welcoming you back for a flawless experience.Sincerely,Sheraton New York Times Square Management Team