部屋からの景観

クラウン プラザ タイムズ スクエア マンハッタン IHG ホテルの口コミ

3.5 out of 5

口コミ

8.2

とても良い

評価 10 - 1884 件の口コミ中 903 件が非常に良い" "
評価 8 - 1884 件の口コミ中 470 件が良い" "
評価 6 - 1884 件の口コミ中 264 件が普通" "
評価 4 - 1884 件の口コミ中 133 件が不満" "
評価 2 - 1884 件の口コミ中 114 件が非常に不満" "

8.6/10

清潔度

8.6/10

スタッフとサービス

7.6/10

設備とサービス

7.8/10

施設のコンディションと設備

7.8/10

環境への配慮

口コミ

8/10 (良い)

Akino

2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 9 日)
Akino, thank you for sharing your rating of Crowne Plaza Times Square Manhattan. We're delighted to see that you had a satisfying experience with us. We hope to welcome you back for an even more fantastic stay in the future.Warm regards,Alex K.Social Media Manager

10/10 (非常に良い)

Wataru

2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 18 日)
Wataru, it's wonderful to hear that you had a great experience at Crowne Plaza Times Square Manhattan. We appreciate your rating and hope to welcome you back soon for another memorable visit.Warm regards,Alex K.Social Media Manager

8/10 (良い)

Shunsuke

良かった点 : 清潔度、スタッフとサービス、設備とサービス
The room was somewhat outdated but the location and overall service outweighs that problem. Plus, even if it’s old I did not experience any inconvenience.
2024 年 2 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 25 日)
Shunsuke, thank you for sharing your impressions of your stay at Crowne Plaza Times Square Manhattan. We're pleased to hear that our prime location and the service provided by our team members enhanced your experience. It's comforting to know that any aspects of the room you found outdated didn't interfere with your overall stay. We will keep refining our offerings based on feedback like yours. We look forward to your next visit!Warm regards,Alex K.Social Media Manager

6/10 (普通)

RENA

家族旅行
タイムズスクエア近くてよかったです。 スリッパがあるといいなと思います!
2024 年 1 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 2 月 1 日)
レナさん、ご意見を共有していただきありがとうございます。タイムズスクエアの近くに位置する当ホテルの立地をご了承いただきありがとうございます。スリッパに関するお客様のご意見に注目し、フィードバックに基づいてお客様の快適性の向上に継続的に努めます。今後ともよろしくお願いいたします。Warm regards,Alex K.Social Media Manager

10/10 (非常に良い)

Yukiko

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Noisy and crowded area, which I do not prefer to.
2023 年 11 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 11 月 21 日)
Yukiko, thank you for your feedback. While the Crowne Plaza Times Square Manhattan tends to be lively due to its prime location, we understand that some guests might prefer a quieter atmosphere. For your future stays, we recommend asking for a room on a higher floor away from the crowd. We appreciate your input and strive to ensure each guest has a unique, enjoyable experience.Warm regards,Alex K.Social Media Manager

4/10 (不満)

Tomohiko

出張
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
シャワーからお湯が時間によってでないです。 エアコンをつけても部屋の温度が上がらなかった。
2023 年 10 月に 5 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 10 月 20 日)
智彦様、シャワーと室温に関してご迷惑をおかけし、誠に遺憾に存じます。私たちは、快適な滞在のためのこれらのアメニティの重要性を理解しており、将来的にはそのような状況を確実に回避したいと考えています。次回またお越しいただく際には、お客様にご満足いただけるよう当社の取り組みをお見せできることを願っております。皆様からのフィードバックを大変重視しております。Warm regards,Alex K.Social Media Manager

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
立地がとても良かったです。 空港から電車と地下鉄でのアクセスも良く、駅からも近かったです。 タイムズスクエアやブロードウェイもとても近く、夜遅くても全く問題なく過ごせました。 冷蔵庫や水のペットボトル、歯ブラシはありませんでした。 古い建物なので、他の部屋のドアの閉まる音は少し気になり、掃除は行き届いてはいませんでしたが、寝るだけでしたので、問題ありませんでした。
2023 年 9 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 9 月 30 日)
タイムズスクエアとブロードウェイに近い当ホテルの一等地の利便性を高く評価していただき、大変嬉しく思います。空港や交通機関に近い当ホテルがお客様にとって有益であったことを嬉しく思います。お部屋に冷蔵庫、水筒、歯ブラシが不足しており、ご不便をお掛けしてしまい誠に申し訳ございませんでした。歴史ある建物の構造により音が聞こえる可能性があり、これに関連して不快感を与えてしまったことをお詫び申し上げます。すべての部屋が徹底的に清掃されていることを確認しますが、このようなご経験がなかったことをお詫び申し上げます。ご理解のほど、よろしくお願いいたします。またご満足いただけるご滞在ができるよう、またのご利用をお待ちしております。Warm regards,Alex K.Social Media Manager

10/10 (非常に良い)

DAISUKE

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
地下鉄駅から大変近く便利でした。
2023 年 8 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 9 月 2 日)
素晴らしいレビューをありがとう、ダイスケさん!クラウン プラザ タイムズ スクエア マンハッタンで楽しい時間をお過ごしいただけたことを嬉しく思います。私たちはお客様の幸せと満足を大切に考えており、一等地にあることを高く評価していただき大変嬉しく思います。多くの素晴らしい観光スポットに近い当ホテルをお客様が利用してくださるのを嬉しく思います。またのお越しをお待ちしております。Warm regards,Alex K.Social Media Manager

10/10 (非常に良い)

LUIS CARLOS

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Buena localizacion
2024 年 5 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 17 日)
Luis, ¡gracias por tus comentarios positivos! Estamos encantados de que haya apreciado la excelente ubicación del Crowne Plaza Times Square Manhattan. ¡Esperamos poder darle la bienvenida de vuelta pronto!Warm regards,Alex K.Social Media Manager

8/10 (良い)

Maria

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
They need put some fridge in the room
2024 年 5 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 17 日)
Maria, thank you for your feedback! At Crowne Plaza Times Square Manhattan, we appreciate all guest suggestions as they help us improve. Your input regarding room amenities is noted, and we're always looking into ways to enhance our services. We hope to welcome you back soon!Warm regards,Alex K.Social Media Manager

10/10 (非常に良い)

Monica

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very nice location and spacious room
2024 年 5 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 17 日)
Monica, thank you for sharing your positive experience! The team at Crowne Plaza Times Square Manhattan is delighted you enjoyed the convenient location and spacious accommodations. We're looking forward to welcoming you back on your next visit.Warm regards,Alex K.Social Media Manager

10/10 (非常に良い)

Elizabeth

2024 年 5 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 17 日)
Elizabeth, thank you for your excellent rating! The team at Crowne Plaza Times Square Manhattan is thrilled you enjoyed your stay. We're looking forward to welcoming you back soon!Warm regards,Alex K.Social Media Manager

10/10 (非常に良い)

Bruna

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Perfect
2024 年 5 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 16 日)
Bruna, thank you for your perfect review! The team at Crowne Plaza Times Square Manhattan is thrilled to hear you had such an excellent stay. We're looking forward to welcoming you back!Warm regards,Alex K.Social Media Manager

10/10 (非常に良い)

McKenzie

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Perfect location near Times Square. Clean rooms with great view. Impressed with our whole stay.
2024 年 5 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 16 日)
McKenzie, thank you for sharing your wonderful experience at Crowne Plaza Times Square Manhattan! The team is delighted that you enjoyed the prime location, the clean rooms, and the impressive views. We're looking forward to welcoming you back for another fantastic stay.Warm regards,Alex K.Social Media Manager

10/10 (非常に良い)

Cris

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Perfect location to be able to walk to most places. Good views and great service.
2024 年 5 月に 4 泊滞在
JVAからの返信 (投稿日 : 2024 年 5 月 14 日)
Good dayThank you for contacting Crowne Plaza Times Square New York.Thank you for your positive review.Feel free to let us know if there is anything else we may assist you with.Kind regards,JohanCrowne Plaza Times Square New York Reservations Team

4/10 (不満)

Dimple

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 15 日)
Dimple, thank you for sharing your feedback. It is taken seriously, and we always strive to provide a better experience. If you have any specific concerns or details you would like to share, please reach out to us directly so we can address them.Warm regards,Alex K.Social Media Manager

6/10 (普通)

Danielle

家族旅行
良かった点 : 清潔度、設備とサービス
The overall property was dated, and very muggy inside.
2024 年 5 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 14 日)
Danielle, thank you for taking the time to share your feedback. It's regrettable to read that the hotel's ambience did not meet your expectations. We hope that during your next visit, your experience aligns more closely with the high standards we strive to achieve.Warm regards,Alex K.Social Media Manager

4/10 (不満)

Tammy

家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Location is everything and this hotel at Times Square has it. However, the trade offs are big. Street noise comes through even on the 15th floor. Move higher if you can. The hotel lacked amenities and just a general feel that you would expect from the Crowne Plaza name. The lobby area is small with virtually no seating. People routinely sit in planters to get off there feet. A small bar area is available but it is closed for much of the day. Same way with no seating in the small coffee counter. Rooms are in poor condition with peeling wall paper, running toilets and deteriorating bath tubs. So you will pay $$$ to stay in Times Square with the advantage of all of the theatres but just don’t expect anything more than a 3rd rate hotel.
2024 年 5 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 14 日)
Tammy, we're grateful for your time in sharing your feedback. We understand you appreciated our prime location but encountered inconveniences with street noise and amenities. It is also disheartening to hear that the condition of our rooms did not match your expectations. Your insight will greatly inform our ongoing efforts to enhance our hotel experience. We believe we can better serve your hospitality needs in the future and we hope for another opportunity to prove that.Warm regards,Alex K.Social Media Manager

6/10 (普通)

Sanford

家族旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス
Lots of deferred maintenance that needs attention. Bar doesn't open until 5:00. No room service.
2024 年 5 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 14 日)
Sanford, thank you for sharing your experience. We understand that you felt certain aspects of our hotel could use some updating. Regarding the bar hours and room service availability, we always strive to find a balance that accommodates all guests. Your feedback is valuable in helping us continuously improve. We appreciate your understanding and look forward to making your next stay a memorable one.Warm regards,Alex K.Social Media Manager

10/10 (非常に良い)

Patricia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Went for a girls trip, everything was wonderful. Really enjoyed the shopping, food, culture.
2024 年 5 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 14 日)
Patricia, it's heartening to read your lovely comments about your girls trip at Crowne Plaza Times Square Manhattan. It seems like you had a superb time exploring the local shopping spots, savoring diverse cuisine, and immersing in the city's cultural scene. Your wonderful experience is exactly what we aim to provide to our guests. We appreciate you choosing us for your stay and look forward to welcoming you back in the future.Warm regards,Alex K.Social Media Manager

2/10 (非常に不満)

Zainab

家族旅行
Disappointing Stay - Avoid This Hotel I can’t write a review without rating. Expedia needs a negative review options. I recently had the misfortune of staying at crowne plaza, Times Square Manhattan NY and was thoroughly disappointed with my experience. From the moment I arrived, I encountered numerous issues that made my stay uncomfortable and stressful. The room was dirty and poorly maintained, had a stained carpets, broken fixtures, and unclean bedding, shower wasn’t working. The bed was also extremely uncomfortable, making it difficult to even sleep. The hotel's customer service was also subpar. The staff seemed uninterested in addressing my concerns and were unfriendly and unhelpful. Overall, I would not recommend this hotel to anyone and would advise others to explore alternative options.
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 14 日)
Zainab, we regret to hear that your recent experience didn't meet your expectations. We understand that you encountered certain difficulties related to the cleanliness and upkeep of your room, as well as issues with the shower. We apologize for any discomfort you might have experienced. For any customer service concerns you raised, we're sorry if our team members didn't portray the level of keenness and friendliness we aspire to. Your feedback is valuable to us, and we're committed to continuous improvements to ensure an enjoyable stay for all guests. Rest assured, your comments have been forwarded to our relevant teams for immediate attention and action. Thank you for letting us know.Warm regards,Alex K.Social Media Manager

8/10 (良い)

Brian

グループ旅行
良かった点 : 清潔度、スタッフとサービス
Staff very helpful. Property right on Times Square but not noisy. Needs a lot of touch-ups/upgrades. Showing wear.
2024 年 5 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 13 日)
Brian, we're elated to hear that our team members were able to assist you effectively and that you enjoyed the prime location of Crowne Plaza Times Square Manhattan, without experiencing any noise disturbances. We've taken note of your suggestion for property enhancements and assure you that we continuously strive to improve our offerings. Your feedback provides valuable insight as we refine our guest experience. We trust that your future visits will reflect these improvements.Warm regards,Alex K.Social Media Manager

10/10 (非常に良い)

Sade

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great stay. Close to everything.
2024 年 5 月に 1 泊滞在
JVAからの返信 (投稿日 : 2024 年 5 月 13 日)
Good dayThank you for contacting Crowne Plaza Times Square New York.Thank you for your positive review.Feel free to let us know if there is anything else we may assist you with.Kind regards,JohanCrowne Plaza Times Square New York Reservations Team

10/10 (非常に良い)

Kristeen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在

8/10 (良い)

Billy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Location!
2024 年 5 月に 5 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 13 日)
Billy, we're thrilled you found the Crowne Plaza Times Square Manhattan's location to be an asset for your stay. It's always our goal to provide an unbeatable setting for our guests. We appreciate your feedback and look forward to having you with us again.Warm regards,Alex K.Social Media Manager

8/10 (良い)

??

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
위치가 너무 좋아요 객실도 청결하고 깨끗해요
2024 年 5 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 12 日)
감사합니다. Crowne Plaza Times Square Manhattan에서 위치와 객실 청결도에 만족하셨다는 말씀이 기쁩니다. 다음번 방문을 기대합니다.Warm regards,Alex K.Social Media Manager

10/10 (非常に良い)

Mary

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Rooms need upgrading but location was great and staff were amazing!
2024 年 5 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 11 日)
Mary, it's wonderful to hear that you valued the prime location of Crowne Plaza Times Square Manhattan and the exceptionality of our team members. We note your feedback about room improvement. Your observations are valuable and we aspire to constantly enhance our guest experience. We look forward to welcoming you back soon.Warm regards,Alex K.Social Media Manager

8/10 (良い)

Sandra

家族旅行
We definitely liked the location of the hotel. I know this is hard to fix but we really thought it needed better lighting. A ceiling light or something. Also maybe have an extra blanket or two in the closet. Thank you.
2024 年 5 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 11 日)
Sandra, it's delightful to hear that you appreciated the stellar location of Crowne Plaza Times Square Manhattan. We're taking note of your feedback regarding the illumination and additional bedding necessities; your comfort is paramount to us. Do return soon!Warm regards,Alex K.Social Media Manager

10/10 (非常に良い)

Amanda

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel to stay at for a trip to the city. Times Square, dining, shopping and the theater are in walking distance.
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 11 日)
Amanda, it's wonderful to hear that you found Crowne Plaza Times Square Manhattan to be an excellent choice for your city trip. We're pleased you enjoyed our prime location, close to the heart of Times Square, delightful dining options, shopping centers and the theater district. We appreciate your recommendation and look forward to welcoming you back in the future.Warm regards,Alex K.Social Media Manager

8/10 (良い)

Ciudi Lizzette Ruiz

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We had a good experience
2024 年 5 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 10 日)
Ciudi Lizzette Ruiz, we're thrilled you had a good experience at the Crowne Plaza Times Square Manhattan. It's always our aim to provide our guests with a memorable stay. We hope to welcome you back again soon for an even better experience. Safe travels!Warm regards,Alex K.Social Media Manager

6/10 (普通)

Traci

家族旅行
Too many additional fees. The property could use overall updates inside. New paint, furniture, opening back of restaurants
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 10 日)
Traci, we appreciate your feedback about your recent stay. We're sorry to hear that the extra charges and our current décor didn't quite meet your expectations. Your comments about potential renovations and the reopening of our dining establishments are noted for future improvements. We hope to have another opportunity to serve you better in the future.Warm regards,Alex K.Social Media Manager

8/10 (良い)

Ashish

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Right in center of Times Square. Tourists coming to visit NY must stay here.
2024 年 5 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 10 日)
Ashish, it's wonderful to hear that you appreciated the central location of Crowne Plaza Times Square Manhattan. We agree, it truly is an ideal spot for anyone hoping to experience all the vibrancy that New York has to offer. We hope to welcome you back in the future for another fantastic stay.Warm regards,Alex K.Social Media Manager

4/10 (不満)

Brian

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Fair at best
2024 年 5 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 9 日)
Brian, it's unfortunate to hear that your recent stay didn't fully meet your expectations. We appreciate your feedback and will use your comments to help improve our overall guest experience. We hope to have the opportunity to better serve you in the future.Warm regards,Alex K.Social Media Manager

10/10 (非常に良い)

cynthia paula、North Miami

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing place, clean, tidy and super confortable
2024 年 3 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 9 日)
Cynthia, we're thrilled to hear that your stay at Crowne Plaza Times Square Manhattan met your expectations in terms of cleanliness and comfort. Thanks for your wonderful feedback. We hope to see you again on your next visit to New York City.Warm regards,Alex K.Social Media Manager

8/10 (良い)

OLUWADAMILOLA、Northyork

2024 年 3 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 10 日)
Oluwadamilola, thank you for choosing to stay at Crowne Plaza Times Square Manhattan. We're pleased to know that you had a satisfying experience and we thank you for rating us. We always strive to make the stay of our guests memorable and your feedback encourages us to do even better. Looking forward to welcoming you back soon.Warm regards,Alex K.Social Media Manager

10/10 (非常に良い)

Christy

家族旅行
The staff was excellent, friendly and resourceful , my mother enjoyed her 75 birthday
2024 年 5 月に 3 泊滞在
JVAからの返信 (投稿日 : 2024 年 5 月 7 日)
Good dayThank you for contacting Crowne Plaza Times Square New York.Thank you for your positive review.Feel free to let us know if there is anything else we may assist you with.Kind regards,JohanCrowne Plaza Times Square New York Reservations Team

4/10 (不満)

Sadia、burnsville

気になった点 : 清潔度
Room has no refrigerator and microwave. Standard size bed are very small size for two people. Motel 6 or Motel 8 nowadays provide better beds & refrigerators, microwaves. Cost is very heigh
2024 年 5 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 9 日)
Sadia, we appreciate your feedback. It's unfortunate to hear that our rooms' amenities did not meet your expectations. We aim for all our guests to have a comfortable stay, and it seems we missed that mark on your visit. Should you choose to stay with us in the future, we offer different types of rooms that may be more to your liking. Price is often reflective of our location and the premium services we offer. We hope you give us another opportunity to improve your impression.Warm regards,Alex K.Social Media Manager

10/10 (非常に良い)

Jian

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It went well
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 9 日)
Jian, it's wonderful to read that your stay at Crowne Plaza Times Square Manhattan went smoothly. We value your feedback and are thrilled to hear that your experience was a positive one. We look forward to welcoming you back in the near future.Warm regards,Alex K.Social Media Manager

10/10 (非常に良い)

Mosalam

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I like the hotel location, and the spotless rooms are big.
2024 年 5 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 8 日)
Mosalam, we're thrilled to hear that you enjoyed your stay at Crowne Plaza Times Square Manhattan. Our prime location, alongside our spacious and immaculate rooms, are certainly highlights that our esteemed guests appreciate. We are grateful you chose us for your stay and we look forward to hosting you again soon.Warm regards,Alex K.Social Media Manager

6/10 (普通)

Shufeng

Convient to access to a lot of attractions
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 8 日)
Shufeng, thank you for highlighting the benefit of Crowne Plaza Times Square Manhattan's strategic location. It is great to hear that you enjoyed the convenience of being within proximity to numerous attractions. We hope to have the opportunity to welcome you back for an even better experience in the future.Warm regards,Alex K.Social Media Manager

10/10 (非常に良い)

Leslie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
JVAからの返信 (投稿日 : 2024 年 5 月 7 日)
Good dayThank you for contacting Crowne Plaza Times Square New York.Thank you for your positive review.Feel free to let us know if there is anything else we may assist you with.Kind regards,JohanCrowne Plaza Times Square New York Reservations Team

2/10 (非常に不満)

Michael、Limoges

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Had to move rooms 3 times due to different issues. Even earplugs don’t help the noise situations. Safe malfunctioned took over 1.5 hours to get someone to get out our passports. There are no standards here for an IHG Crowne. Please stay elsewhere.
2024 年 4 月に 6 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 7 日)
Michael, it's disheartening to read about your experience. The reported issues regarding room swaps and the lengthy wait time to address the safe malfunction are certainly not typical, and our team members strive to provide a seamless stay for our guests. Additionally, while the location presents certain challenges with ambient noise, we are always exploring ways to improve. We're sad to hear we weren't the right fit for you and your feedback is taken seriously to improve our service.Warm regards,Alex K.Social Media Manager

10/10 (非常に良い)

Timothy

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great stay!
2024 年 3 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 7 日)
Timothy, it is wonderful to hear about your fantastic experience at Crowne Plaza Times Square Manhattan. We strive to offer our guests a top-notch stay and your feedback is very much appreciated. We hope you'll join us again in the future.Warm regards,Alex K.Social Media Manager

4/10 (不満)

Hari

2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 8 日)
Hari, it's regrettable to hear your recent experience did not meet expectations. Without specific feedback, it's difficult for us to understand exactly where we fell short. If you have time, we'd appreciate any insights you can provide to help us continually enhance our services.Warm regards,Alex K.Social Media Manager

10/10 (非常に良い)

Stine

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 4 泊滞在
JVAからの返信 (投稿日 : 2024 年 5 月 6 日)
Good dayThank you for contacting Crowne Plaza Times Square New York.Thank you for your positive review.Feel free to let us know if there is anything else we may assist you with.Kind regards,JohanCrowne Plaza Times Square New York Reservations Team

8/10 (良い)

Elizabeth

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This hotel was right in the heart of Times Square. Most things were walking distance from 5-15 min walk. One to two blocks to subways. We had a Times Square view room and is was not too loud at night. Room was cleaned everyday that we were there and fresh towels were given everyday. We had a lovely room attendant. They do charge a 40 dollar resort fee every night but we were aware of that fee before booking which is charged at check out. The water pressure was good and breakfast was sold in the morning.
2024 年 5 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 6 日)
Elizabeth, thank you for your kind words about the location and cleanliness of Crowne Plaza Times Square Manhattan. It's great to hear you appreciated the convenience and tranquility of our Times Square view rooms and our diligent room attendants. We're glad that you were informed about the resort fee in advance and enjoyed the amenities of the hotel such as the breakfast and good water pressure. We strive hard to provide our guests with a memorable experience and your feedback is greatly appreciated. We look forward to welcoming you back!Warm regards,Alex K.Social Media Manager

10/10 (非常に良い)

Gregory

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 7 日)
Thanks for the amazing rating, Gregory!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Crowne Plaza Times Square Manhattan!Warm regards,Alex K.Social Media Manager

10/10 (非常に良い)

Ravi Kiran

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It’s right at the Times Square and they have valet parking for $75 night
2024 年 5 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 6 日)
Ravi Kiran, it's delightful to know that you appreciated the convenient location of Crowne Plaza Times Square Manhattan. Our aim is to provide seamless experiences, and we're happy that our valet parking service met your expectations. We look forward to welcoming you back for another delightful stay.Warm regards,Alex K.Social Media Manager

8/10 (良い)

Linda

良かった点 : 清潔度、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 6 日)
Linda, thank you for choosing Crowne Plaza Times Square Manhattan for your stay! We're glad to hear that your experience met your expectations. Your rating serves as an encouragement to our team who strive to provide memorable stays for our guests. Looking forward to having you as our guest in the future.Warm regards,Alex K.Social Media Manager

4/10 (不満)

Caroline

家族旅行
気になった点 : 施設のコンディションと設備
Could not adjust the heat or air conditioning for the entire stay. The room was extremly hot and made sleeping very uncomfortable. We were told thay we would eeceive complimentary water; there was none provided.
2024 年 4 月に 5 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 5 日)
Caroline, it's regrettable you had difficulty with your room's temperature control and that it affected your comfort during your stay. Likewise, the absence of complimentary water which you anticipated appears to have been an oversight. We always strive for guest satisfaction, and your comments will be taken into account as we work to improve our service. Just know we're committed to making your next stay more enjoyable.Warm regards,Alex K.Social Media Manager