I want to ckeck in at 11PM.
But,reception is crowded.
I had to wait 20minutes.
I wanted to go to toilet near the reception.
But,hotel stuff shutout me from toilet.
I couldn't go to toilet.
He was rude.
Shuichi
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 14 日)
Shuichi, we understand it was disheartening to encounter a wait time during your check-in, and this isn't typical of the experience we strive to offer. Our intention is to make all our guests feel welcomed and comfortable. We're troubled about your experience with our team member, as we aim to maintain a respectful environment. We will endeavor to improve our services and hope for an opportunity to serve you better in the future.
We appreciate you sharing this positive rating, Tomofusa!The comfort of our guests is important to us so we can't wait to see you back again at Four Points Los Angeles International Airport. We want to share an even more enjoyable experience with you next time.
8/10 (良い)
Jun
2024 年 4 月 25 日
Jun
2024 年 4 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 16 日)
Jun, thank you for choosing Four Points Los Angeles International Airport. We are delighted that you had a positive experience. We hope to welcome you back soon!
8/10 (良い)
YUKA
2024 年 4 月 24 日
YUKA
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 15 日)
Yuka, thank you for choosing Four Points Los Angeles International Airport and for leaving a rating. We appreciate your feedback and are glad to see that you had a satisfactory stay. We're always striving to improve and we look forward to hosting you again in the future.
2/10 (非常に不満)
Satoshi
2024 年 4 月 16 日
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Smelly room and extremely week shower
Satoshi
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 17 日)
Satoshi, we regret to learn about your experience concerning the room conditions and the shower pressure. Please know that your comfort is our utmost priority, and we consistently strive to maintain optimal standards. We would appreciate the opportunity to welcome you back for an improved experience.
We appreciate your feedback.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.
2/10 (非常に不満)
Shoji
2024 年 3 月 9 日
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Check-in takes an inordinate amount of time and they charge $50 a day to park your car. Unbelievable. Rooms are old too.
Shoji
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 10 日)
Shoji, we regret to hear that your check-in process seemed lengthy and that the parking fees were unexpected. We continuously strive for swift and welcoming experiences. We realize too that the style of our rooms did not meet your expectations. Your feedback is important and will be shared with our team to consider as we continue our ongoing efforts to enhance guest experience.
8/10 (良い)
JUN
2024 年 3 月 5 日
買い物するところもないし、近くにレストランもない
JUN
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 6 日)
Jun さん、フィードバックを共有していただきありがとうございます。当ホテルの立地はショップやレストランに関してお客様の特定のニーズに応えられなかったかもしれませんが、フォー ポインツ ロサンゼルス インターナショナル エアポートでのご滞在のその他の点にご満足いただければ幸いです。私たちは常にお客様のエクスペリエンスを向上させるよう努めており、その過程においてお客様からのご意見は貴重です。今後とも変わらぬご愛顧を賜りますようお願い申し上げます。
GOTO, thank you for staying at Four Points Los Angeles International Airport. We're glad to see that your experience with us has been satisfactory. If you have any specific feedback, we'd love to hear it so we can continuously improve. We look forward to extending another warm welcome to you on your next visit.
Yosuke, your words about the kind nature of our team members at Four Points Los Angeles International Airport are greatly appreciated. We hope to have the pleasure of your company again in the future.
10/10 (非常に良い)
HIROTO
2024 年 1 月 25 日
HIROTO
2024 年 1 月に 1 泊滞在
2/10 (非常に不満)
HIDEKI
出張
2024 年 1 月 22 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
HIDEKI
2024 年 1 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 23 日)
Hideki, it appears you didn't have the best experience. We're truly disappointed to hear that. Your feedback is valuable and helps us improve upon areas where you feel we've fallen short. We hope to have another chance in the future to better meet your expectations.
4/10 (不満)
NAOTO
出張
2024 年 1 月 20 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
NAOTO
2024 年 1 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 22 日)
Naoto, we appreciate your feedback.We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'd love to see you again in the future to share a more positive experience with you.
8/10 (良い)
MITSUTAKA
2024 年 1 月 5 日
良かった点 : 清潔度、スタッフとサービス
MITSUTAKA
2023 年 12 月に 5 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 13 日)
Mitsutaka, it's fantastic to know that you had an overall satisfying experience at Four Points Los Angeles International Airport. We aim to provide an exceptional stay for all our guests. Should you wish to share any more insights from your visit, we're always keen to hear them. Come back soon.
10/10 (非常に良い)
SAORI
2024 年 1 月 3 日
SAORI
2024 年 1 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 9 日)
Thank you for the perfect rating, Saori!We are very pleased to hear that you had a wonderful stay at Four Points Los Angeles International Airport. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!
10/10 (非常に良い)
Haruki
2023 年 12 月 29 日
Haruki
2023 年 12 月に 5 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 12 月 31 日)
Haruki, it's fantastic to hear about your top-notch rating of Four Points Los Angeles International Airport. It seems like your stay hit the mark in every aspect. We eagerly anticipate your next visit and will strive to make it as pleasing, or perhaps even more so, as your last one!
6/10 (普通)
TAKEHISA
グループ旅行
2023 年 12 月 12 日
良かった点 : スタッフとサービス
TAKEHISA
2023 年 12 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 12 月 13 日)
Takehisa, it's indeed quiet intriguing that your stay culminated in a moderate rating. Nonetheless, we are here to serve you better, and your feedback is vital for us. Please consider giving us another chance in the future to better serve you. Thank you, and safe travels.
8/10 (良い)
Michitsugu
2023 年 12 月 11 日
良かった点 : 清潔度、スタッフとサービス
Michitsugu
2023 年 12 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 12 月 12 日)
Michitsugu, we appreciate your positive rating for Four Points Los Angeles International Airport. We hope your stay was delightful and look forward to welcoming you back in the near future. Thank you!
4/10 (不満)
Akira
2023 年 12 月 11 日
Akira
2023 年 12 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 12 月 31 日)
We appreciate the feedback, Akira.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.
8/10 (良い)
Hiroshi
2023 年 12 月 10 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Hiroshi
2023 年 12 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 12 月 12 日)
Hiroshi, thank you for choosing Four Points Los Angeles International Airport and leaving a rating. We are glad you had a positive experience with us. We always strive to ensure our guests have a seamless and enjoyable stay and we're delighted to know we've succeeded this instance. Please visit us again the next time your travels bring you to Los Angeles.
2/10 (非常に不満)
Kent
2023 年 12 月 8 日
Kent
2023 年 12 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 12 月 29 日)
Kent, it appears your recent experience was not up to expectations. We're always aiming to improve, and your feedback is important for that. We hope to have another chance to show you the quality service we strive to provide.
2/10 (非常に不満)
宿泊されたお客様
2023 年 12 月 4 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
宿泊されたお客様
2023 年 12 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 12 月 5 日)
While it's unfortunate to see the rating without specific feedback, we truly value the ratings provided by guests. We are constantly aiming to improve our services and guest experiences. Please feel free to let us know about any specific issues or areas for improvement you identified during your stay. We hope to get another opportunity to serve you better in the future.
8/10 (良い)
Sinta jayani
2023 年 11 月 29 日
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Sinta jayani
2023 年 11 月に 5 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 12 月 20 日)
Thanks for the great rating, Sinta!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Four Points Los Angeles International Airport soon, we'd love to have you back!
4/10 (不満)
Akira
2023 年 11 月 28 日
気になった点 : 施設のコンディションと設備
Akira
2023 年 11 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 11 月 29 日)
Akira, it seems your stay did not meet expectations. We'd like to take this opportunity to learn from your experience. Please feel free to contact us directly and share details about your visit. We wish to improve wherever we can for our future guests.
4/10 (不満)
norihisa
2023 年 11 月 25 日
norihisa
2023 年 11 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 12 月 16 日)
Norihisa, thank you for taking the time to rate us on Expedia. We're sorry to hear that your stay did not meet your expectations. We value every guest's feedback and would appreciate the opportunity to listen to your experience in detail, to better improve our services. We hope you'll consider returning to afford us the chance to provide you with a better experience.
Keikoさん、Four Points Los Angeles International Airportにご滞在いただきありがとうございます。お部屋の鍵に問題があったこと、申し訳ありませんでした。便利な空港近くのロケーションと、必要なアメニティをご用意していることを高評価いただき、ありがとうございます。またのご利用をお待ちしております。
6/10 (普通)
SHIORI
2023 年 11 月 11 日
Shuttle bus is available every 20-30min for 24hours. No PJ.
SHIORI
2023 年 11 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 11 月 12 日)
Thank you for sharing your feedback!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.
MAHO, thank you for giving Four Points Los Angeles International Airport a high rating. We hope your stay with us was comfortable and enjoyable. We're looking forward to welcoming you back in the near future.
We appreciate the feedback, Mai.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.
Unfortunately, I can’t say that hotel is clean. It is unclear whether it is safe or not for whom visits for the first time.
It may enough for just stay one and just sleep. No more expectation. However, it seems expensive for just sleep over.
????
2023 年 10 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 10 月 30 日)
We appreciate your feedback and are sorry to hear about your concerns regarding cleanliness and safety. We strive to maintain high standards in these areas, and it's unfortunate that you felt they were lacking. As for affordability, we believe our prices reflect the quality and variety of services we offer. Thank you for taking the time to share your thoughts.
10/10 (非常に良い)
??
グループ旅行
2023 年 10 月 20 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice
??
2023 年 10 月に 5 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 10 月 21 日)
Greetings, it's encouraging to know you had a satisfactory experience at Four Points Los Angeles International Airport. It's our pleasure to provide a nice, inviting environment for our guests and we look forward to your next visit!
Takei, it's great to see your rating of Four Points Los Angeles International Airport. It appears you've had a pleasant stay, and we value your feedback. We hope that during your next visit, we're able to exceed your expectations. Thank you for choosing our hotel.
6/10 (普通)
Takeshi
出張
2023 年 10 月 14 日
Takeshi
2023 年 10 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 10 月 15 日)
Thank you for sharing your feedback, Takeshi.We strive to share an enjoyable experience with all of our guests. We hope to host you again soon so we can share a more memorable visit with you.
6/10 (普通)
Yoshio
カップルで旅行
2023 年 10 月 11 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
If you are looking for a comfortable hotel, this is one of the best choice. I could stay calmly due to the wide and quiet room. Everything was familiar to me like as a representative of the US.
Yoshio
2023 年 10 月に 9 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 10 月 17 日)
Yoshio, thank you for expressing your thoughts. It's great to hear that Four Points Los Angeles International Airport provided a familiar, calm, and expansive space for your stay. We take pride in crafting that comfort which mirrors the spirit of the US. We're eagerly looking forward to hosting you again soon.
2/10 (非常に不満)
ringo
2023 年 9 月 21 日
ringo
2023 年 9 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 10 月 11 日)
Ringo, it seems your experience didn't meet expectations, and for that, we're sincerely sorry. We aim to provide top-tier service and facilities, and it's clear we missed the mark this time. We would appreciate any specific feedback to help us improve. Thank you.
6/10 (普通)
RYOSUKE
2023 年 9 月 19 日
良かった点 : スタッフとサービス
RYOSUKE
2023 年 9 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 9 月 20 日)
Ryosuke, thank you for your rating. Your feedback is important as it helps us identify areas where improvement is needed. We hope you will give us another opportunity to serve you in the future for an enhanced guest experience.