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JW マリオット・オークランドの口コミ

5 out of 5
JW マリオット・オークランド
22 - 26 Albert Street, Auckland

口コミ

8.4

とても良い

評価 10 - 130 件の口コミ中 70 件が非常に良い" "
評価 8 - 130 件の口コミ中 29 件が良い" "
評価 6 - 130 件の口コミ中 18 件が普通" "
評価 4 - 130 件の口コミ中 11 件が不満" "
評価 2 - 130 件の口コミ中 2 件が非常に不満" "

9.0/10

清潔度

9.0/10

スタッフとサービス

8.4/10

設備とサービス

8.4/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

10/10 (非常に良い)

Chieko

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
No running hot water in the bathrooms at first but it was fixed quickly with one phone call. The Japanese-speaking staff were welcoming and helpful. The spa and the swimming pool were remarkable. Convenient to go anywhere. I enjoyed staying there very much.
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Chieko

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Some of the lobby staff speaks fluent Japanese and polite and helpful. Enjoyed the spa and swimming pool. Convenient to go anywhere. Lots of nice restaurants and stores nearby.
2024 年 5 月に 1 泊滞在
JW Marriott Aucklandからの返信 (投稿日 : 2024 年 5 月 8 日)
Dear Chieko, Thank you for taking the time to review your stay experience with us and glad to hear we have exceeded your guest expectations. I am delighted to read our staff service and location made your stay even more enjoyable.We hope to welcome you back in the near future at JW Marriott Auckland. If there's anything you would like to share, please do not hesitate to let us know. We are greatly appreciating it.Kind Regards, Dave OliveriDirector of Operations

8/10 (良い)

Ryosuke

家族旅行
良かった点 : 清潔度、スタッフとサービス
最近ホテルを買収してマリオットになったみたいです。ロビー等の共用部はマリオットらしい豪華な感じですが、客室は間取りがなんとなく古臭い感じです。スタッフはフレンドリーで良いです。日本人スタッフも3名ほどいました。みなさん親切です。朝食は悪くないですが、メニューが同じなので、3日目はあきます。
2024 年 4 月に 3 泊滞在
JW Marriott Aucklandからの返信 (投稿日 : 2024 年 5 月 8 日)
Dear Ryosuke, Thank you for choosing to stay at JW Marriott Auckland. I appreciate you taking the time to rate your stay experience with us. Sorry to hear that we did not meet with your expectation rest assured your comments and rating have been shared and I am currently working with the team to prevent future reoccurrences. Thank you once again for taking the time to review your stay experience with us. We hope to see you again in the near future at JW Marriott Auckland.Kind Regards, Dave OliveriDirector of Operations

10/10 (非常に良い)

Katsuya

良かった点 : 施設のコンディションと設備
2024 年 3 月に 3 泊滞在
JW Marriott Aucklandからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Katsuya, Thank you for taking the time to review your stay experience with us and glad to hear we have exceeded your guest expectations. We hope to welcome you back in the near future at JW Marriott Auckland. If there's anything you would like to share, please do not hesitate to let us know. We are greatly appreciating it.Kind Regards, JW Marriott Auckland

8/10 (良い)

Shimizu

2024 年 2 月に 1 泊滞在
JW Marriott Aucklandからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Shimizu, Thank you for taking the time to review your stay experience with us and glad to hear we have exceeded your guest expectations. We hope to welcome you back in the near future at JW Marriott Auckland. If there's anything you would like to share, please do not hesitate to let us know. We are greatly appreciating it.Kind Regards, JW Marriott Auckland

10/10 (非常に良い)

Atsushi

良かった点 : 清潔度、スタッフとサービス、客室の快適度
2024 年 2 月に 2 泊滞在
JW Marriott Aucklandからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Atsushi, Thank you for taking the time to review your stay experience with us and glad to hear we have exceeded your guest expectations. We hope to welcome you back in the near future at JW Marriott Auckland. If there's anything you would like to share, please do not hesitate to let us know. We are greatly appreciating it.Warm Regards, JW Marriott Auckland

6/10 (普通)

Ayako

良かった点 : 清潔度
私たちは、3名で予約してたのに2名分のタオル、スリッパ、アメニティしかなく、フロントで伝えたがすぐ対応してくれなかった。
2023 年 12 月に 2 泊滞在

10/10 (非常に良い)

YOSHITSUNE

良かった点 : 清潔度、スタッフとサービス、設備とサービス
良かったです
2023 年 11 月に 1 泊滞在

8/10 (良い)

yoshihiro

家族旅行
良かった点 : 清潔度
街の中心部にあり、立地は最高
2023 年 8 月に 2 泊滞在
JW Marriott Aucklandからの返信 (投稿日 : 2023 年 11 月 1 日)
Dear Yoshihiro, Thank you for taking the time to review your stay experience with us and we are glad that you have found our location ease convenience to your travel in the heart of City Central Auckland. Thank you once again for taking the time to review your stay experience with us. We hope to see you again in the near future at JW Marriott Auckland.

8/10 (良い)

KEIKO

家族旅行
良かった点 : 清潔度、スタッフとサービス
現在、改装中でレストランなどに限りはありますが周囲がシティの中心部なので困ることはありませんでした。ホテルの部屋も特に問題ありませんでした。観光のオフシーズンで街全体がリニューアルの真っ最中という感じでした。
2023 年 6 月に 4 泊滞在
JW Marriott Aucklandからの返信 (投稿日 : 2023 年 6 月 28 日)
親愛なるケイコ様私たちとのご滞在体験をレビューしていただき、ありがとうございます。素晴らしい快適なご滞在をお過ごしいただけたと伺い、大変嬉しく思います。道路工事によりご不便をおかけいたしましたことを心よりお詫び申し上げます。ただし、当ホテルはホテル内にございますので、レストランや旅行先は徒歩圏内にありますので、ごゆっくりお楽しみいただけますようお願いいたします。 オークランドの中心都市の中心部。ご滞在体験を共有していただき、チームの皆様に改めて感謝申し上げます。また近い将来、JW マリオット オークランドにまた温かくお迎えできることを楽しみにしています。敬具、JW マリオット オークランド

6/10 (普通)

takeshi

家族旅行
Upstairs kids running around and the noise kept us awake all night- quite an average hotel for a five star.
2023 年 5 月に 1 泊滞在
JW Marriott Aucklandからの返信 (投稿日 : 2023 年 6 月 23 日)
Dear Takeshi,Thank you for sharing your recent stay experience with us, we will forward your comments to our team to review on putting strategies in place to avoid noise level at the common areas. We appreciate your feedbacks and hope to welcome you back to JW Marriott Auckland soon.Kind regards,JW Marriott Auckland

8/10 (良い)

MASAAKI

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
カードキーの故障が多い スタッフの対応は良い
2023 年 4 月に 1 泊滞在
JW Marriott Aucklandからの返信 (投稿日 : 2023 年 4 月 26 日)
Dear Masaaki,Thank you for taking the time to review your stay with us at JW Marriott Hotel Auckland.It is always encouraging to receive positive feedbacks, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team to review key cards and rectify to prevent reoccurance. Thank you again for taking the time to share your experience. The team and I hope to welcome you back to JW Marriott Hotel Auckland in the near future.

8/10 (良い)

MASAAKI

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
カードキーがしばしば使えなくなった スタッフの対応はよかった
2023 年 4 月に 1 泊滞在
JW Marriott Aucklandからの返信 (投稿日 : 2023 年 4 月 18 日)
Dear Masaaki,Thank you so much for your high guest rating of your stay experience with us at JW Marriott Auckland. We have passed your compliments to our team who were very delighted to have contributed to your stay and we will look into the hotel card issue that you have raised and rectify it asap. Thank you again for sharing your feedback. We look forward to warmly welcome you back soon at JW Marriott Auckland.

10/10 (非常に良い)

joyce

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place stay!!!
2024 年 5 月に 2 泊滞在

6/10 (普通)

Aaron

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
JW Marriott Auckland からの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Aaron, Thank you for choosing to stay at JW Marriott Auckland. I appreciate you taking the time to rate your stay experience with us. Sorry to hear that we did not meet with your expectation rest assured your comments and rating have been shared. I am also delighted to let you know we are currently undergoing major refurbishment which are set to finish in December 2024 so please feel free to reach out to me directly if your travels bring you back to Auckland. If there's anything you would like to share, please do not hesitate to let us know. I will greatly appreciate it.Kind Regards, Dave OliveriDirector of Operations

8/10 (良い)

Matthew

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 4 泊滞在
JW Marriott Aucklandからの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Matthew, Thank you for taking the time to review your stay experience with us and glad to hear we have exceeded your guest expectations. We hope to welcome you back in the near future at JW Marriott Auckland. If there's anything you would like to share, please do not hesitate to let us know. We are greatly appreciating it.Kind Regards, Dave OliveriDirector of Operations

4/10 (不満)

Tipiloma

カップルで旅行
気になった点 : 清潔度
The proeperty is ok. But last time i went there ,was good it was 4 years ago. But this time feel like the building is running down
2024 年 5 月に 2 泊滞在
JW Marriott Auckland からの返信 (投稿日 : 2024 年 5 月 8 日)
Dear Tipiloma, Thank you for choosing to stay at JW Marriott Hotel Auckland. I appreciate you taking the time to review your stay with us. We strive to deliver a positive stay experience for all of our guests and would like to apologies for the shortcomings you experienced. We are currently undergoing refurbishments which are set to finish in December 2024 so please feel free to reach out directly to me next time your travels bring you back to Auckland. We very much look forward to welcoming you back to the JW Marriott Hotel Auckland.Kind Regards, Dave OliveriDirector of Operations

10/10 (非常に良い)

William E.

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location and good amenities. Wished they had kettlebells and bands in the gym.
2024 年 4 月に 3 泊滞在
JW Marriott Aucklandからの返信 (投稿日 : 2024 年 5 月 5 日)
Dear William E., Thank you for taking the time to review your stay experience with us and glad to hear we have exceeded your guest expectations. Rest assured your ratings and feedback has been passed on to our leadership team for review and follow up. We hope to welcome you back in the near future at JW Marriott Auckland.Kind Regards, JW Marriott Auckland

10/10 (非常に良い)

Brendon

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Would definitely stay again
2024 年 4 月に 2 泊滞在
JW Marriott Aucklandからの返信 (投稿日 : 2024 年 5 月 8 日)
Dear Brendon, Thank you for taking the time to review your stay experience with us and glad to hear we have exceeded your guest expectations. We hope to welcome you back in the near future at JW Marriott Auckland. If there's anything you would like to share, please do not hesitate to let us know. We are greatly appreciating it.Kind Regards,Dave OliveriDirector of Operations

6/10 (普通)

Veronica

良かった点 : 清潔度、スタッフとサービス
2024 年 4 月に 1 泊滞在
JW Marriott Aucklandからの返信 (投稿日 : 2024 年 5 月 8 日)
Dear VeronicaThank you for choosing to stay at JW Marriott Auckland. I appreciate you taking the time to rate your stay experience with us. Sorry to hear that we did not meet with your expectation rest assured your comments and rating have been shared and I am currently addressing it with the team to prevent future reoccurrences. Thank you once again for taking the time to review your stay experience with us. We hope to see you again in the near future at JW Marriott Auckland.Kind Regards, Dave OliveriDirector of Operations

4/10 (不満)

Kate

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
At the time there was construction going on which we were awear of. However we didnt know that it was right in the lobby where you have breakfast and dinner when booking on expedia. The noise was excruciating. We were right next to the workers with only a half height wall blocking them. There was nail guns, hammer drills and bench saws which were going constantly. I felt bad for the staff which should have been wearing ear protection being right next to it all day. Not good work safety practices. We could hardly hear the staff talk over the noise and had to yell at eachother. However, the staff were lovely, very nice and professional.The spa needs re tiling as it has mold growing in places. Also needs a paint job as the paint on the roof in our room and in other places was peeling off and cracked. Dissapointed as this was our first holiday in a while and was looking forward to having a relaxing trip.
2024 年 3 月に 2 泊滞在
JW Marriott Aucklandからの返信 (投稿日 : 2024 年 5 月 8 日)
Dear Kate, Thank you for choosing to stay at JW Marriott Hotel Auckland. I appreciate you taking the time to review your stay with us. Rest assured your feedback has been shared and I am addressing it with my team to prevent future reoccurrences. We can expect our refurbishments to be done by December of 2024 so please feel free to reach out to me directly next time your travels bring you back to Auckland. We very much look forward to welcoming you back to the JW Marriott Hotel Auckland.Kind Regards, Dave OliveriDirector of Operations

10/10 (非常に良い)

Micheal

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Enjoyed the stay
2024 年 4 月に 1 泊滞在
JW Marriott Aucklandからの返信 (投稿日 : 2024 年 5 月 8 日)
Dear Micheal, Thank you for taking the time to review your stay experience with us and glad to hear we have exceeded your guest expectations. We hope to welcome you back in the near future at JW Marriott Auckland. If there's anything you would like to share, please do not hesitate to let us know. We are greatly appreciating it.Kind Regards, Dave OliveriDirector of Operations

10/10 (非常に良い)

Tatiana

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent facilities and staff service. Enjoyed our stay will be back again
2024 年 4 月に 1 泊滞在
JW Marriott Aucklandからの返信 (投稿日 : 2024 年 5 月 8 日)
Dear Tatiana, Thank you for taking the time to review your stay experience with us and glad to hear we have exceeded your guest expectations. I am delighted to read our staff provided exceptional service making your stay with us even more comfortable. We hope to welcome you back in the near future at JW Marriott Auckland. If there's anything you would like to share, please do not hesitate to let us know. Kind Regards, Dave OliveriDirector of Operations

10/10 (非常に良い)

Peter

Very pleasant.
2024 年 4 月に 2 泊滞在
JW Marriott Auckland からの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Peter, Thank you for taking the time to review your stay experience with us and glad to hear we have exceeded your guest expectations. We hope to welcome you back in the near future at JW Marriott Auckland. If there's anything you would like to share, please do not hesitate to let us know. We are greatly appreciating it.Kind Regards, JW Marriott Auckland

10/10 (非常に良い)

Yvette

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
All area are good, except the taxi in front of the hotel is super expensive.
2024 年 4 月に 4 泊滞在
JW Marriott Aucklandからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Yvette, Thank you for taking the time to review your stay experience with us and glad to hear we have exceeded your guest expectations. We hope to welcome you back in the near future at JW Marriott Auckland. If there's anything you would like to share, please do not hesitate to let us know. We are greatly appreciating it.Kind Regards, JW Marriott Auckland

10/10 (非常に良い)

Denis

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Everything about our stay was first rate.
2024 年 4 月に 2 泊滞在
JW Marriott Aucklandからの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Denis, Thank you for taking the time to review your stay experience with us and glad to hear we have exceeded your guest expectations. We hope to welcome you back in the near future at JW Marriott Auckland. If there's anything you would like to share, please do not hesitate to let us know. We are greatly appreciating it.Kind Regards, JW Marriott Auckland

4/10 (不満)

Monica

2024 年 3 月に 1 泊滞在
JW Marriott Auckland からの返信 (投稿日 : 2024 年 5 月 8 日)
Dear Monica, Thank you for choosing to stay at JW Marriott Auckland. I appreciate you taking the time to rate your stay experience with us. Sorry to hear that we did not meet with your expectation rest assured your comments and rating have been shared and I am currently addressing it with the team to prevent future reoccurrences. Thank you once again for taking the time to review your stay experience with us. We hope to see you again in the near future at JW Marriott Auckland.Kind Regards, Dave OliveriDirector of Operations

10/10 (非常に良い)

Angus

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The lighting was very calming after a very long day driving.
2024 年 3 月に 1 泊滞在
JW Marriott Aucklandからの返信 (投稿日 : 2024 年 4 月 2 日)
Dera Angus,Thank you for taking the time to review your stay with us at JW Marriott Auckland. It is always encouraging to read that we have exceeded guest expectations and had an enjoyable experience throughout your entire journey, particularly when it comes from those who matter the most – you! Your ratings and comments are shared with our team who were very delighted to have been able to contribute to your stay. We very much look forward to welcoming you back to JW Marriott Auckland in the near future. Yours sincerely,JW Marriott Auckland

10/10 (非常に良い)

Eduard、Auckland

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The pool was excellent, and the bar staff was super friendly and knowledgeable
2024 年 3 月に 2 泊滞在
JW Marriott Aucklandからの返信 (投稿日 : 2024 年 4 月 2 日)
Dear Eduard, Thank you for taking the time to review your stay with us at JW Marriott Auckland. It is always encouraging to read that we have exceeded guest expectations and had an enjoyable experience throughout your entire journey, particularly when it comes from those who matter the most – you! Your ratings and comments are shared with our team who were very delighted to have been able to contribute to your stay. We very much look forward to welcoming you back to JW Marriott Auckland in the near future. Yours sincerely, JW Marriott Auckland

8/10 (良い)

Cade

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
i felt as though i lived “lavish” for a night
2024 年 3 月に 1 泊滞在
JW Marriott Aucklandからの返信 (投稿日 : 2024 年 4 月 2 日)
Dear Cade, Thank you for taking the time to review your stay with us at JW Marriott Auckland. It is always encouraging to read that we have exceeded guest expectations and had an enjoyable experience throughout your entire journey, particularly when it comes from those who matter the most – you! Your ratings and comments are shared with our team who were very delighted to have been able to contribute to your stay. We very much look forward to welcoming you back to JW Marriott Auckland in the near future. Yours sincerely,JW Marriott Auckland

6/10 (普通)

Soel

良かった点 : 清潔度、スタッフとサービス
We had a good stay however was disappointed with the fact that the light in the wardrobe was unable to turn off. We had to get a staff member up at 1:00 in the morning and they also couldn’t figure it out so we had to hang the bathrobes over it to try and sleep
2024 年 3 月に 1 泊滞在
JW Marriott Aucklandからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Soel, Thank you for sharing your recent stay experience with us, we will forward your comments to our senior leadership team for further review and follow up to prevent future reoccurrences especially in regard to the light in the wardrobe. We appreciate your feedback and hope to welcome you back to JW Marriott Auckland soon.Kind regards,JW Marriott Auckland

10/10 (非常に良い)

Jame

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在
JW Marriott Aucklandからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Jame, Thank you for taking the time to review your stay experience with us and glad to hear we have exceeded your guest expectations. We hope to welcome you back in the near future at JW Marriott Auckland. If there's anything you would like to share, please do not hesitate to let us know. We are greatly appreciating it.Kind Regards, JW Marriott Auckland

10/10 (非常に良い)

Martin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent
2024 年 3 月に 4 泊滞在
JW Marriott Aucklandからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Martin, Thank you for taking the time to review your stay experience with us and glad to hear we have exceeded your guest expectations. We hope to welcome you back in the near future at JW Marriott Auckland. If there's anything you would like to share, please do not hesitate to let us know. We are greatly appreciating it.Kind Regards, JW Marriott Auckland

10/10 (非常に良い)

Sebastien

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Would be best to improve the pool service
2024 年 3 月に 2 泊滞在
JW Marriott Aucklandからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Sebastien, Thank you for taking the time to review your stay experience with us and glad to hear we have exceeded your guest expectations. Rest assured I have passed on your ratings and comments to our senior leadership team for further review and follow up. We hope to welcome you back in the near future at JW Marriott Auckland. If there's anything you would like to share, please do not hesitate to let us know. We are greatly appreciating it.Kind Regards, JW Marriott Auckland

8/10 (良い)

Hannah

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We didn't like that parking was not included in the hotel and that we had to pay an expensive overnight fee for Auckland parking on top of the hotel.. the parking we were suggested to go too was not secure.. we ended up parking 1.5 km away over at spark arena carpark...
2024 年 3 月に 1 泊滞在
JW Marriott Aucklandからの返信 (投稿日 : 2024 年 4 月 2 日)
Dear Hannah, Thank you for taking the time to review your stay experience with us. I want to thank you for sharing about your experience and I am so sorry to hear that you had a disappointing experience. Rest assured your feedback has been passed to our senior leadership team for further review and follow up to prevent future reoccurrences. Thank you again for taking the time to share your experience and the team and I truly look forward to once again welcoming you back to JW Marriott Hotel Auckland. Kind regards, JW Marriott Auckland

10/10 (非常に良い)

Alicia

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was very friendly and helpful. Everytime I tried to phone the desk I had to call multiple times to get someone to answer. Once we got our food ordered though it came in good time. Hotel was nice, the carpet in our room was older and therfore a bit discoloured/stained, but the bed, TV and furniture was all updated. We had a nice stay!
2024 年 3 月に 1 泊滞在
JW Marriott Aucklandからの返信 (投稿日 : 2024 年 4 月 2 日)
Dear Alicia, thank you for taking the time to review your stay experience with us and glad to hear we have exceeded your guest expectations. We hope to welcome you back in the near future at JW Marriott Auckland. If there's anything you would like to share, please do not hesitate to let us know. We are greatly appreciating it. Kind Regards, JW Marriott Auckland

10/10 (非常に良い)

Howard

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very close to the cruise line port. Easy walk and nice high end area. Convenient to food and shops, easy to Uber around the city.
2024 年 3 月に 1 泊滞在
JW Marriott Aucklandからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Howard, Thank you for taking the time to review your stay experience with us and glad to hear we have exceeded your guest expectations. I am delighted to read you found our location to be at your convenience making your stay with us even more enjoyable. We hope to welcome you back in the near future at JW Marriott Auckland. If there's anything you would like to share, please do not hesitate to let us know. We are greatly appreciating it.Kinds Regards, JW Marriott Auckland

8/10 (良い)

Duncan Graham

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
JW Marriott Aucklandからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Duncan Graham, Thank you for taking the time to review your stay experience with us and glad to hear we have exceeded your guest expectations. We hope to welcome you back in the near future at JW Marriott Auckland. If there's anything you would like to share, please do not hesitate to let us know. We are greatly appreciating it.Kind Regards, JW Marriott Auckland

8/10 (良い)

Joan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We only had one night and everything was fine pleasant staff, room very comfortable clean. Dinning in was great
2024 年 2 月に 1 泊滞在
JW Marriott Aucklandからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Joan, Thank you for taking the time to review your stay experience with us and glad to hear we have exceeded your guest expectations. I am delighted to read you found our staff provided exceptional service making your stay with us even more enjoyable. We hope to welcome you back in the near future at JW Marriott Auckland. If there's anything you would like to share, please do not hesitate to let us know. We are greatly appreciating it.Kinds Regards, JW Marriott Auckland

2/10 (非常に不満)

Kendyll

家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Barely slept at all due to couple next door being extremely loud all night. Didn’t stop for hours, hotel staff couldn’t really do anything. Walls way too thin we could hear EVERYTHING. Wouldn’t bring kids, don’t know what your neighbours will be up to. Room was dusty. Comfy pillows, loved the pool. Left super tired not well rested at all!
2024 年 2 月に 1 泊滞在
JW Marriott Aucklandからの返信 (投稿日 : 2024 年 2 月 25 日)
Dear Kendyll, Thank you for choosing to stay at JW Marriott Hotel Auckland. I appreciate you taking the time to review your stay with us. We strive to deliver a positive stay experience for all of our guests and would like to apologies for the shortcomings you experienced especially due to the lack of sleep. Rest assured, your feedback has been shared with our senior team for further review. Thank you again for taking the time to share your experience. We very much look forward to welcome you back once again at JW Marriott Hotel Auckland. Yours sincerely, Yevgeniia Mykhailova JW Marriott Auckland

10/10 (非常に良い)

Warren

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2024 年 2 月に 2 泊滞在
JW Marriott Aucklandからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Warren, Thank you for taking the time to review your stay experience with us and glad to hear we have exceeded your guest expectations. We hope to welcome you back in the near future at JW Marriott Auckland. If there's anything you would like to share, please do not hesitate to let us know. We are greatly appreciating it.Kind Regards, JW Marriott Auckland

8/10 (良い)

Joe

2024 年 2 月に 2 泊滞在
JW Marriott Aucklandからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Joe, Thank you for taking the time to review your stay experience with us and glad to hear we have exceeded your guest expectations. We hope to welcome you back in the near future at JW Marriott Auckland. If there's anything you would like to share, please do not hesitate to let us know. We are greatly appreciating it.Kind Regards, JW Marriott Auckland

10/10 (非常に良い)

JOAQUIM

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Hotel no centro da cidade com acesso próximo dos locais de maior interesse na cidade
2024 年 1 月に 7 泊滞在
JW Marriott Aucklandからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear JOAQUIM, Thank you for taking the time to review your stay experience with us and glad to hear we have exceeded your guest expectations. I am delighted to read you found our location to be at your convenience making your stay even more enjoyable. We hope to welcome you back in the near future at JW Marriott Auckland. If there's anything you would like to share, please do not hesitate to let us know. We are greatly appreciating it.Kind Regards, JW Marriott Auckland

8/10 (良い)

DONALD、Wichita

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The breakfast buffet was a large disappointment. When you pay $46.00 each for breakfast you expect more. Bacon was undercooked, no omelet station, limited hot selections, I am accustomed to much better at a Marriot property.
2024 年 1 月に 1 泊滞在
JW Marriott Aucklandからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Donald, Thank you for sharing your recent stay experience with us, we have already forwarded your comments to our team to review on putting strategies in place to avoid improve our breakfast buffet. We appreciate your feedback and hope to welcome you back to JW Marriott Auckland soon.Kind regards,JW Marriott Auckland

8/10 (良い)

Shelley

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
2024 年 1 月に 3 泊滞在

10/10 (非常に良い)

Mohd Nazlee bin

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 2 泊滞在

10/10 (非常に良い)

Violet Puti Hineaupounamu Sophia

2024 年 1 月に 2 泊滞在
JW Marriott Aucklandからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Violet Puti, Thank you for taking the time to review your stay experience with us and glad to hear we have exceeded your guest expectations. We hope to welcome you back in the near future at JW Marriott Auckland. If there's anything you would like to share, please do not hesitate to let us know. We are greatly appreciating it.Kind Regards, JW Marriott Auckland

6/10 (普通)

joy

Nice hotel but don’t use the stairs!!
Our 2 day stay was before our cruise. The staff was very helpful and friendly; however; what is alarming to me is that as we often do we decided to use the stairs next to the guest elevators. No signs told us we shouldn’t. The doors to get out of the stairwell were all locked. We were on the 8th floor and had to go down to the very bottom floor. We were not able to find our way out and we ended-up unknowingly in the service elevator; and locked in there too. A hotel employee found us, assured us we weren’t locked in the stairwell meant for guests. He took us to the stairwell for guests; and he became locked in the stairwell. This is a fire hazard!! Not to mention down right scary with no proper signs to warn of the consequences of using stairs instead of the elevator! I hope your hotel attends to this problem promptly. I know after talking to staff this is a real problem you need to address.
2024 年 1 月に 2 泊滞在

6/10 (普通)

Catherine

グループ旅行
良かった点 : スタッフとサービス
Staff were amazing and made the stay room was run down and expensive for what you get we paid $452 no breakfast or parking and standard twin room. Room service is expensive $82 for two eggs bene and a juice Layout of room is also oddd mirror and wardrobe right by the side of the bed so you can’t utilise it Bathroom was spacious and nice
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

John-Paul

良かった点 : 施設のコンディションと設備
Great hotel.
2023 年 12 月に 1 泊滞在