高級寝具、ミニバー、セーフティボックス (室内)、デスク

フォー ポインツ バイ シェラトン オークランドの口コミ

4 out of 5

口コミ

8.8

非常に良い

評価 10 - 590 件の口コミ中 333 件が非常に良い" "
評価 8 - 590 件の口コミ中 176 件が良い" "
評価 6 - 590 件の口コミ中 49 件が普通" "
評価 4 - 590 件の口コミ中 20 件が不満" "
評価 2 - 590 件の口コミ中 12 件が非常に不満" "

9.4/10

清潔度

9.0/10

スタッフとサービス

8.8/10

設備とサービス

9.0/10

施設のコンディションと設備

8.8/10

環境への配慮

口コミ

8/10 (良い)

toshiaki

2023 年 4 月に 5 泊滞在

6/10 (普通)

Yuichi

気になった点 : 施設のコンディションと設備
2023 年 3 月に 15 泊滞在

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
市内からは少し坂道ですが、徒歩圏内でとても便利でした。 ホテルはとても綺麗で、ジムやカフェ、バーもあり、快適にステイできました。
2020 年 1 月に 1 泊滞在
Helenaからの返信 (投稿日 : 2020 年 2 月 7 日)
Dear Anonymous, Thank you for taking the time to provide us with your feedback, it was a pleasure to accommodate you. I was glad to read that you enjoyed the hotel facilities i.e. the gym & café etc. We hope we get the opportunity to welcome you back soon. Kind Regards, Helena Kapa Rooms Controller

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス
2019 年 12 月に 3 泊滞在
Helenaからの返信 (投稿日 : 2020 年 1 月 4 日)
Dear Anonymous, Thank you for taking the time to provide us with your score, it was a pleasure to accommodate you. We hope we get to welcome you back soon. Kind Regards, Helena Kapa Rooms Controller

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
ロビーに飲み物がおいてあってよかった
2019 年 9 月に 3 泊滞在
Helenaからの返信 (投稿日 : 2019 年 9 月 26 日)
Dear Anonymous, Thank you for your review and for choosing to stay with us. I hope we get the opportunity to welcome you back soon. Kind Regards, Helena Kapa Rooms Controller

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 7 月に 4 泊滞在
Helenaからの返信 (投稿日 : 2019 年 7 月 17 日)
Dear Anonymous, Thank you for your scores, we look forward to welcoming you back. Kind regards, Helena Kapa Rooms Controller

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2019 年 5 月に 1 泊滞在
Ruthvik Chukkaplliからの返信 (投稿日 : 2019 年 5 月 12 日)
Thank you for you choosing the Four Points by Sheraton Auckland. We are delighted to hear you enjoyed your stay with us and we appreciate your feedback!

6/10 (普通)

宿泊されたお客様

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
設備も掃除もスタッフの対応も言うことなかったのですが窓からの景観は駐車場しか見えず最悪でした。 予約の時に見た写真(スカイタワーと海が見える)までとは言わないながらも少しは景色が楽しめると思っていただけに駐車場って!! あまりの違いにガッカリでした。 そう言う部屋になる可能性もあると伝えておいてほしかったです。
2019 年 3 月に 2 泊滞在
Ruthvik Chukkapalliからの返信 (投稿日 : 2019 年 5 月 12 日)
Dear Guest, Thank you for your feedback regarding your recent stay at the Four Points by Sheraton Auckland. I am sorry to hear that you found the view from your room unsatisfactory, and invite you to contact us if you would like to speak further about your stay. Thank you again for choosing the Four Points. We hope to welcome you again in the future.

8/10 (良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス
Air conditioner wasn’t controllable. I wonder if there were more amenities.
2019 年 2 月に 2 泊滞在
SamanthaS, GEM, Four Points by Sheraton Aucklandからの返信 (投稿日 : 2019 年 3 月 4 日)
Kia Ora, Thank you for taking the time to share your feedback. We are glad you enjoyed your stay. We sincerely regret you had difficulties with the functionality of your AC unit. We would gladly have assisted you with your unit had we been made aware of the issues. We hope you had a memorable time in Aotearoa and had a safe journey home. With Aroha Samantha Siva Guest Experience Manager Four Points by Sheraton Auckland

10/10 (非常に良い)

宿泊されたお客様

2019 年 2 月に 2 泊滞在

10/10 (非常に良い)

silverhead1001

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
new, smart,clean,in front of 'Sky Bus' stop to airport
2019 年 1 月に 3 泊滞在
SamanthaS, GEM, Four Points by Sheraton Aucklandからの返信 (投稿日 : 2019 年 1 月 21 日)
Kia Ora Silverhead1001, Thank you for taking the time to share your feedback with the Expedia community. We are pleased to hear you had an enjoyable stay. We hope you had the opportunity to create memorable moments and had a safe journey home. With Aroha Samantha Siva Guest Experience Manager Four Points by Sheraton Auckland

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good location and reasonable
2019 年 1 月に 3 泊滞在
SamanthaS, GEM, Four Points by Sheraton Aucklandからの返信 (投稿日 : 2019 年 1 月 18 日)
Kia Ora, Thank you for your feedback. We hope to be your hotel of choice whenever your travels should have you return to the Auckland region. With Aroha, Samantha Siva Guest Experience Manager Four Points by Sheraton Auckland

4/10 (不満)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2018 年 12 月に 2 泊滞在
SamanthaS, GEM, Four Points by Sheraton Aucklandからの返信 (投稿日 : 2019 年 1 月 19 日)
Kia Ora, We are sorry to hear we did not meet your expectations during your stay. I would love to learn what we can improve on so we can ensure all of our valued guests, such as yourself, will have a memorable stay. Please reach out to me directly if you're open to discussing this further. With Aroha, Samantha Siva Guest Experience Manager Four Points by Sheraton Auckland

4/10 (不満)

宿泊されたお客様

良かった点 : 清潔度、客室の快適度
コメント
ブッキングした内容が正しく反映されず、追加請求された。
2018 年 11 月に 2 泊滞在
SamanthaS, G.E.M, Four Points by Sheraton Aucklandからの返信 (投稿日 : 2018 年 11 月 15 日)
Kia Ora, We are sorry there was confusion with your booking. We hope everything was sorted out and you were able to have an enjoyable stay. I'd love to hear more from you about the issues you experienced so we can prevent things like this from happening in the future. Thank you for taking the time to share your experience. We hope to hear from you again soon. With Aroha, Samantha Siva Guest Experience Manager Four Points by Sheraton Auckland

4/10 (不満)

宿泊されたお客様

良かった点 : 清潔度
気になった点 : 客室の快適度
支払に関して注意が必要
expediaで前払いしましたが、チェックイン時に再度宿泊料とデポジットをカード決済(約500NZ$)させられたので、指摘したところ、デポジットのみに訂正されました。 部屋は清潔、設備は問題ありません。 朝食も充実しています。 車止めが狭いので不便です。
2018 年 9 月に 1 泊滞在
SamanthaS, GEM, Four Points by Sheraton Aucklandからの返信 (投稿日 : 2018 年 9 月 19 日)
Kia Ora, Thank you for your feedback. You'll be pleased to know our driveway and foyer parking is complete and fully operational. We are sincerely sorry for the confusion at check in, we are glad our associates were able to resolve it immediately. We have an exquisite new menu in our restaurant, we hope you will return again to see what delights our chefs have created. Safe Travels!

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2018 年 8 月に 8 泊滞在
Four Points by Sheraton Aucklandからの返信 (投稿日 : 2018 年 9 月 9 日)
Dear Guest, Thanks for yours feedback! We hope to see you again in the near future. Kindest regards, Four Points by Sheraton Auckland team

8/10 (良い)

take-c、日本

良かった点 : 清潔度、スタッフとサービス、客室の快適度
街に近くてとても便利、しかし現在もホテルを建設中で朝早くから作業開始の為、朝はゆっくりと出来なかった
2018 年 8 月に 3 泊滞在
Samantha S, Guest Experience Manager, FP Aucklandからの返信 (投稿日 : 2018 年 8 月 30 日)
ご意見ありがとうございます。私たちが私たちの財産の開放的な段階にいる間、あなたの忍耐と理解に感謝します。建設が完了したら私達に会いに戻ってください。それまでのハッピートラベル!

10/10 (非常に良い)

Mathew

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff were friendly and welcoming. Room was clean and tidy.
2024 年 5 月に 1 泊滞在
Divyaからの返信 (投稿日 : 2024 年 5 月 10 日)
Kia Ora,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Thank you.

10/10 (非常に良い)

Kevin、Newcastle

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice room with beautiful view.
2023 年 12 月に 1 泊滞在
Divya.からの返信 (投稿日 : 2024 年 5 月 10 日)
Kia Ora,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Thank you.

10/10 (非常に良い)

Jean-Francois、Gatineau

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Really nice hotel
2024 年 4 月に 4 泊滞在
Divyaからの返信 (投稿日 : 2024 年 5 月 10 日)
Kia Ora,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Thank you.

10/10 (非常に良い)

Manu

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My first time staying at 4 points Sheraton.I am now a member of Marriott. And Im only going to stay at Marriott. From the moment we arrived to the time we left, it was awesome. The bed has to be the biggest and I had the best rest, the facilities in our room were fantastic. I recommend trying the restaurant & although I never got to the roof top bar, it was very popular, all 3 elevators were returning from the top floor. 4points your on point.
2024 年 4 月に 2 泊滞在
Divyaからの返信 (投稿日 : 2024 年 5 月 10 日)
Kia Ora,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Thank you.

10/10 (非常に良い)

Nicola、Nelson

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
A nice, well maintained hotel that provided everything I needed during my stay. Clean room, comfortable bed, good shower and all in very good condition. Highly recommend going up to the roof-top bar The Churchill.
2024 年 4 月に 1 泊滞在
Divyaからの返信 (投稿日 : 2024 年 4 月 25 日)
Kia Ora,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 (不満)

Natalie

気になった点 : スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 4 泊滞在
Divyaからの返信 (投稿日 : 2024 年 4 月 25 日)
Kia Ora,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 (非常に良い)

Charles

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Brilliant hotel with a fantastic rooftop bar and a lovely restaurant.
2024 年 4 月に 1 泊滞在
Divyaからの返信 (投稿日 : 2024 年 4 月 14 日)
Kia Ora,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 (非常に良い)

Christopher

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 3 泊滞在
Divyaからの返信 (投稿日 : 2024 年 4 月 13 日)
Kia Ora,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 (非常に良い)

edward

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
it is walking distance to the restaurant. it is clean.
2024 年 4 月に 3 泊滞在
Divyaからの返信 (投稿日 : 2024 年 4 月 13 日)
Kia Ora,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 (良い)

Stephen

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The property was efficiently run and was clean However, the shower screens and drains did not contain the water and it always leaked under the screen door and all over the bathroom floor.
2024 年 4 月に 2 泊滞在
Divyaからの返信 (投稿日 : 2024 年 4 月 13 日)
Kia Ora,Thank you for taking the time to review your recent stay at our hotel.I am writing as a sincere apology from us here at Four Points by Sheraton Auckland for the shortfalls in yours and your teams experience recently, and I too would be frustrated by this.We have informed our maintenance team and Once again, I thank you for sharing the feedback with us which is very important for us to address the shortcomings. Our team will always look forward to welcoming you to our hotel once again and that time I guarantee that we would make sure your stay is memorable.

10/10 (非常に良い)

Farida

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 3 泊滞在
Divyaからの返信 (投稿日 : 2024 年 4 月 13 日)
Kia Ora,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 (非常に良い)

Rita

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Absolutely lovely staff: friendly, accomadating. Hotel best soundproofing EVER! Our room was right across from elevator and never heard a single noise. Perfectly located near everything (shops, art gallery, market, waterfront, Weta workshop,transportation). Note: fridge but no microwave. And interesting sliding glass wall in BR that let light into bedroom unfortunately. But otherwise have nothing but love for 4 Points.
2024 年 3 月に 7 泊滞在
Divyaからの返信 (投稿日 : 2024 年 4 月 13 日)
Kia Ora,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 (良い)

Lesley

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The accommodation was excellent. The food was also very good, however, the restaurant staff were unorganised. I was unsure how to order and went searching for a person to place the order. I couldn’t identify some staff as they were not in uniform, except for a lanyard around their neck. There needs to be a dedicated staff member to sit the customer down and take their order. I was not the only one who experienced this as I heard several customers complain or just leave. I did notice that a conference was being held and it was busy but there were plenty of staff, just no order.
2024 年 3 月に 1 泊滞在
Divyaからの返信 (投稿日 : 2024 年 4 月 13 日)
Kia Ora,Thank you for taking the time to review your recent stay at our hotel.I am writing as a sincere apology from us here at Four Points by Sheraton Auckland for the shortfalls in yours and your teams experience recently, and I too would be frustrated by this.I have followed up with our restaurant team to ensure that we learn from this feedback and had retrained our supervisors to ensure this doesn't happen again, I have followed up with the Team at reception and have provided some training and coaching on how they should have handled this situation better.Once again, I thank you for sharing the feedback with us which is very important for us to address the shortcomings. Our team will always look forward to welcoming you to our hotel once again and that time I guarantee that we would make sure your stay is memorable.

6/10 (普通)

Kerry

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
3 staff on reception but no one seemed to want to serve me. No recognition of my Gold Expedia status or upgrade. Aircon was making a noise but no maintenance staff on. Went out for 6 hours and came back to the room not being serviced not sure if I would go back
2024 年 3 月に 2 泊滞在
Divyaからの返信 (投稿日 : 2024 年 4 月 13 日)
Kia Ora,Thank you for taking the time to review your recent stay at our hotel.I am writing as a sincere apology from us here at Four Points by Sheraton Auckland for the shortfalls in yours and your teams experience recently, and I too would be frustrated by this.I have followed up with our team to ensure that we learn from this feedback and had retrained our housekeeping supervisors to ensure this doesn't happen again, I Have followed up with the Team at reception and have provided some training and coaching on how they should have handled this situation better.Once again, I thank you for sharing the feedback with us which is very important for us to address the shortcomings. Our team will always look forward to welcoming you to our hotel once again and that time I guarantee that we would make sure your stay is memorable.

8/10 (良い)

Sarah

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I was in Auckland for one night to attend a conference at Auckland Uni. The location of the hotel was excellent. Being a Monday only the lobby restaurant was open but the menu range was good and we were happy not to have to venture out. Valet parking suited us, Concierge took our bags to the car on check out and we were able to pick up the car after our conference. Easy, convenient.and ideal for a one night biz stay.
2024 年 3 月に 1 泊滞在
Divyaからの返信 (投稿日 : 2024 年 3 月 28 日)
Kia Ora,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Thank you.

8/10 (良い)

Marion

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Waiting 30 minutes tryna ng to get room service before giving up - no apologies were given and no explanation as to why call was not taken. Maybe if staff is too busy for room service, an automated phone message would be good so people wouldn't waste their trip me.
2024 年 3 月に 3 泊滞在
Divyaからの返信 (投稿日 : 2024 年 3 月 28 日)
Kia Ora,Thank you for taking the time to let us know about your experience while staying with us. Your experience was below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent it from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Thank you.

10/10 (非常に良い)

Silvana

カップルで旅行
The lovely lady at front desk let us know of the various options for airport transit. Buses leave every 1/2 hour from SkyTower which is a 15 min walk from Four Points and a fraction of cost of a cab. $18 NZD pp vrs $100 NZD for cab.
2024 年 3 月に 2 泊滞在
divyaからの返信 (投稿日 : 2024 年 3 月 26 日)
Kia Ora,On behalf of the entire hotel team, I want to thank you for sharing about the experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 (普通)

Sharon

カップルで旅行
気になった点 : 清潔度、設備とサービス
The Churchill bar was great good service. Unfortunately not open on the second night and no signage informing residents. Restaurant was small with cafe sports bar in same area and cleanliness was poor same crumbs for 3 days. One staff member to cover 3 areas while the manager stood watching. Concierge was very helpful. Reception staff didn’t seem to know what they were doing obviously under trained.
2024 年 3 月に 2 泊滞在
Divyaからの返信 (投稿日 : 2024 年 3 月 24 日)
Kia Ora,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Thank you.

8/10 (良い)

Kylie

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This was a great place to stay.
2024 年 3 月に 2 泊滞在
Divyaからの返信 (投稿日 : 2024 年 3 月 24 日)
Kia OraOn behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 (不満)

Carmeila

グループ旅行
良かった点 : 設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
Property is nice, but we couldn’t check in up 7pm on day of arrival, no housekeeping, over charged for room.
2024 年 3 月に 2 泊滞在
Divyaからの返信 (投稿日 : 2024 年 3 月 24 日)
Kia Ora,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Thank you.

6/10 (普通)

Warren

2024 年 3 月に 1 泊滞在
Divyaからの返信 (投稿日 : 2024 年 4 月 13 日)
Kia Ora,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 (良い)

Tessa

グループ旅行
良かった点 : 設備とサービス、施設のコンディションと設備
We had a great stay and loved the location. Beds were super comfy. Room was on the small side and felt quite cramped when sharing with a friend as opposed to a partner.
2024 年 3 月に 2 泊滞在
Divyaからの返信 (投稿日 : 2024 年 3 月 24 日)
Kia OraOn behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 (非常に良い)

Mohsen

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The place was close to downtown area and you could walk to a lot of places.
2024 年 2 月に 12 泊滞在
Divyaからの返信 (投稿日 : 2024 年 3 月 24 日)
Kia Ora,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Thank you.

10/10 (非常に良い)

Tehnee

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Easy and accessible, clean, ticked all the boxes
2024 年 3 月に 1 泊滞在
Divyaからの返信 (投稿日 : 2024 年 3 月 24 日)
Kia Ora,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Thank you.

8/10 (良い)

Nicola

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property was great. Receptionist very good could not fault. Bed excellent. Nice rooms. Do not waste your money for breakfast worse service and yuk food. I waited an hour for 2 fried eggs to order asked 3 times. I one spoke English did not understand the word egg. Husband got an omelette did not eat it no flavour tasted bland. Buffet average why you would have steamed pumpkin I have no idea. No mushrooms no tomatoes but pumpkin. Hash browns over cooked the 2 left. Asked if more weee coming again 30 mins later none. I paid $39 for an underwhelming experience. Again hotel lovely could not fault it
Divyaからの返信 (投稿日 : 2024 年 3 月 17 日)
Kia Ora,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely, Divya K.Receptionfourpoints.auckland@fourpoints.com93938240

6/10 (普通)

Keith

カップルで旅行
気になった点 : 清潔度、スタッフとサービス
First time and last time we stay at a 4 points Sheraton. We had always held this hotel in high regard so we thought we would treat ourselves to one night of luxury. Check in was a nightmare - cruise shippers - while crowded there was no cue at the front desk it was everyone for himself. No attempt to organize the mayhem. We had a $23 bowl of soup that was luke warm and water that was the same temperature. The bedroom was a tiny space badly enough room for 4 suitcases. Breakfast was ok nothing rave about. You can do a lot better for $400 a night. It's all hype no substance.
2024 年 3 月に 1 泊滞在
Divyaからの返信 (投稿日 : 2024 年 3 月 17 日)
Kia Ora,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely, Divya K.Receptionfourpoints.auckland@fourpoints.com93938240

8/10 (良い)

lexi

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Divyaからの返信 (投稿日 : 2024 年 3 月 24 日)
Kia OraOn behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 (普通)

Anne

グループ旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
気になった点 : 清潔度
Great location and awesome staff. Room could have had a better clean.
2024 年 2 月に 1 泊滞在
Divyaからの返信 (投稿日 : 2024 年 3 月 24 日)
Kia OraOn behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 (良い)

Rex

家族旅行
The girl on reception didn’t look happy Check out the next morning doesn’t seem to run well big lines of people waiting to check out and only two people on the counters Lovely room which was great.
2024 年 2 月に 1 泊滞在
Divyaからの返信 (投稿日 : 2024 年 3 月 24 日)
Kia Ora,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Thank you.

10/10 (非常に良い)

Diosa、Streamwood

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
You can bet the location and the place. Well recommended
2024 年 2 月に 2 泊滞在
Divyaからの返信 (投稿日 : 2024 年 3 月 24 日)
Kia OraOn behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 (良い)

jody

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great stay right in the city. Property is beautiful and close to parking. Quiet considering room overlooked Queen street.
2024 年 2 月に 1 泊滞在
Divyaからの返信 (投稿日 : 2024 年 3 月 24 日)
Kia OraOn behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 (非常に良い)

John

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was very nice and very responsive.
2024 年 2 月に 3 泊滞在
Divyaからの返信 (投稿日 : 2024 年 3 月 24 日)
Kia OraOn behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 (不満)

Nicole

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
Pas de ménage avant 2 jours . Pas de draps et de serviettes pour la 3 ieme personne . Avons attendu la chambre jusqu’à 4 heures pm
2024 年 2 月に 3 泊滞在